About the role
ABOUT OUR ROLE
The Host is responsible for managing the guest reservation / table management system, welcoming/greeting guests, escorting guests to their tables, and presenting menus. Hosts will also coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival / departure sequencing.
ABOUT OUR VALUES
We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.
ESSENTIAL
FUNCTIONS
- Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
- Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
- Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
- Review all guest feedback and summarize for staff and management to review daily.
- Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
- Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.
QUALIFICATIONS
Experience:
- Previous customer service or hospitality experience preferred, but not required
- Experience handling reservations or guest seating systems is a plus
Skills:
- Excellent communication and interpersonal skills
- Ability to stay positive and composed under pressure
- Strong organizational and multitasking abilities
- Basic math skills (for handling waitlists and seating rotations)
Attributes:
- Friendly, approachable, and professional demeanor
- Enthusiastic about creating a welcoming environment for guests
- Punctual, reliable, and well-groomed
- Team-oriented with a flexible, can-do attitude
PHYSICAL
REQUIREMENTS
- Ability to stand for extended periods
- Comfortable walking and moving around the dining area
- Ability to occasionally lift items up to 25 pounds (e.g., chairs)
ABOUT OUR
BENEFITS
Company Benefits and Perks
Full Time
Part Time
Seasonal
Medical (with company contribution)
Eligible
-
-
Dental (with company contribution)
Eligible
-
-
Vision (with company contribution)
Eligible
-
-
Paid Time Off
Eligible
-
-
401(k) (with company match)
Eligible
Eligible
-
Sick Time
Eligible
Eligible
-
Employee Dining Discounts
Eligible
Eligible
Eligible
Employee Marketplace Discounts
Eligible
Eligible
Eligible
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
PAY RATE
$16-$19/hour
JOB STATUS
Regular Full Time
FLSA
Non-Exempt
EQUAL EMPLOYMENT OPPORTUNITY
Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering
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