Application Support Agent - Senior

<p>At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.<br/> <b>Axians. The best of ICT with a human touch.</b> <br/> <br/> <b>Why Join Axians European Institutions' Team?</b> </p> <p><b>Multicultural Environment</b> 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace. <br/> <b>Diverse Projects</b> 📝<b>:</b> Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions. <br/> <b>Skill Development</b> 🚀: Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects. <br/> <b>Long-term Opportunities</b> 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale. <br/> <b>Contributing to European Initiatives </b>🏛️<b>:</b> Make a meaningful impact on regional and global challenges. <br/>  </p> <p>We are looking for a <strong>Senior Application Support Agent</strong> with <strong>3+ years of experience</strong> in user support or helpdesk environments to join our team in Brussels.<br/>  </p> <strong><u>Description of tasks:</u></strong> <ul> <li>Receive and log requests/ incidents &amp; questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.</li> <li>Keep end-user informed on request status and progress.</li> <li>Participate to meetings with the Commission staff (coaching, training activities)</li> <li>Improving documentation/manual for training/shared knowledge.</li> </ul> <br/> <strong><u>Knowledge and skills:</u></strong> <ul> <li>Minimum <strong>3 years of experience</strong> in a user support or helpdesk role, ideally in a complex or public sector environment.</li> <li>Higher education or equivalent professional experience.</li> <li><strong>English proficiency at C1 level</strong> (mandatory).</li> <li>Strong analytical and problem-solving skills, with a proactive mindset.</li> <li>Excellent communication and customer service skills.</li> <li>Ability to work independently and in a multicultural, international team.</li> <li>Experience with documentation and knowledge sharing.</li> <li><strong>ITIL Foundation certification</strong> is a strong asset.</li> </ul> <strong><u>Other requirements:</u></strong> <ul> <li>EU Citizenship.</li> <li>French language is an asset</li> <li>Resident or available to relocate to Belgium.</li> </ul> <br/> <b>Ready to embark on an exciting journey with us?</b> <br/> Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to recruitment.axianslux@axians.com with the subject <strong>ASASR.DV</strong><br/>