Associate Software Engineer, Contact Center

<h2>Job Description</h2><p></p><p><span>At Zendesk, we truly believe that to build a great product you have to have great people. We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.</span></p><p></p><p><span>The Contact Center team is looking for a hardworking software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Voice products. Voice is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the passion, patience and determination to deliver high quality software to meet our customers needs. Does this sound like you?</span></p><p></p><h1><span>What you’ll do</span></h1><ul><li><p><span>Work with your team to deliver software and features that delight our customers.</span></p></li><li><p><span>Participate in all stages of development, learning to design, implement, test, and ship code to production.</span></p></li><li><p><span>Pair and collaborate with more senior engineers for hands-on learning and feedback.</span></p></li><li><p><span>Write and maintain clean, readable code, adding automated tests to ensure quality.</span></p></li><li><p><span>Help troubleshoot issues and contribute to support efforts.</span></p></li><li><p><span>Engage in code reviews and rapid deployment under mentorship.</span></p></li></ul><p></p><h1><span>What you bring</span></h1><ul><li><p><span>Some familiarity with JavaScript (React) and with either Ruby/Rails or Golang.</span></p></li><li><p><span>A desire and willingness to learn new technologies and engineering practices.</span></p></li><li><p><span>Good communication skills—a sense of curiosity and eagerness to ask questions and accept feedback.</span></p></li><li><p><span>A collaborative spirit and excitement to work together to solve customer problems.</span></p></li><li><p><span>Some experience with Git or code repositories, and a basic understanding of databases and web development.</span></p></li></ul><h1></h1><h1><span>Tech Stack &amp; Tools</span></h1><p><span>We code primarily in Ruby/Rails for the backend, primarily React JS (Redux). We use MySQL, Redis and Kafka for event processing. </span></p><p></p><p><span>The backbone of Zendesk Contact Center is built on AWS and Amazon Connect.</span></p><p><span>Our infrastructure is run on Kubernetes and our delivery pipeline is heavily reliant on Github &amp; Github Actions, once deployed we monitor using Datadog.</span></p><p><span>We communicate over Slack and use Zoom for meetings etc. Google Docs, JIRA, Confluence are our most used collaboration tools.</span></p><p></p><p>#LI-BP1</p><p></p><p></p>The Poland annualized base salary range for this position is <span>zł117,000.00-zł175,000.00.</span> Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.<p></p><p><span>Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.</span></p><p></p><p><b>The intelligent heart of customer experience</b></p><p><span>Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.</span></p><p></p><p><span>Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.</span></p><p></p><p><span>Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster </span><a href="http://www.zendesk.com/diversity-inclusion/" rel="noopener noreferrer" target="_blank"><span>global diversity, equity, &amp; inclusion</span></a><span> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry,