Call Center Patient Advocate

Description

Advanced Urology Institute-Our mission is to advance patient-centered care.

https://www.advancedurologyinstitute.com/

AUI is currently seeking a motivated individual to grow with us in our Daytona Beach office.

Call Center Patient Advocate

The Call Center Patient Advocate answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

DUTIES:

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere
• Answer telephones in a professional manner
• Schedule appointments
• Take messages for patients using electronic medical records
• Verify and update patient demographic information
• Register new patients • Address patient requests and inquires
• Resolve patient concerns
• Return calls as necessary
• Update registration and insurance information for existing patients
• Performs other position related duties as assigned

What we offer:

• Competitive pay.
• Great benefits, including medical, dental and vision insurance.
• 401(k).
• Generous PTO and holiday pay.
• Fun team member events and team building.

Apply today, we are looking forward for you to be part of the AUI Team!

Requirements

Qualifications:

• High School Diploma or GED required
• Previous telephone and customer service experience
• Previous medical office experience preferred.
• Minimum of 1+ years’ experience in a representative position
• Medical billing or healthcare administration experience preferred, but not required