Senior Salesforce Administrator/Developer

<h3>Strength in Trust </h3> <p>OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.</p><p> </p> <h3>The Challenge </h3> <p><span>Reporting to the Senior Manager of Generalist Consultants, the Senior Salesforce Administrator will play a crucial role in ensuring the seamless and efficient execution of our end-to-end processes within the Salesforce ecosystem. The ideal candidate possesses hands-on SFDC configuration and development skills, with a particular emphasis on solution design, troubleshooting, and flows. This role will be involved with projects, small enhancements, troubleshooting bugs, and occasional project management. They must possess a service-oriented demeanor and a passion for working with Salesforce technology (and platform partners). The ability to work in a fast-paced environment will be crucial to this role. </span></p> <h3>Your Mission </h3> <p><strong>Configuration:</strong> </p> <ul> <li> <p>Configure and maintain Salesforce objects, fields, validation rules, workflow rules, process builders, flows, and lightning record pages to support efficient order management. </p> </li> </ul> <ul> <li> <p>Build and maintain Apex Triggers, Apex Classes and Visualforce Pages </p> </li> </ul> <ul> <li> <p>Collaborate with cross-functional teams (Sales, Finance, Accounting, Operations) to gather requirements and implement solutions that optimize the entire end-to-end process. </p> </li> </ul> <ul> <li> <p>Ensure accurate data capture, validation, and processing, adhering to established business rules and standards. <br/> </p> </li> </ul> <p><strong>Process Automation:</strong> </p> <ul> <li> <p>Design, implement, and enhance Lead-to-Bill automation workflows, including approval processes, pricing calculations, discount approvals, and contract generation. </p> </li> </ul> <ul> <li> <p>Streamline the quoting process by integrating Salesforce CPQ (Configure, Price, Quote) and other relevant tools. </p> </li> </ul> <ul> <li> <p>Collaborate with Finance teams to ensure alignment between Salesforce data and financial systems including Workday. <br/>  </p> </li> </ul> <p><strong>Data Integrity and Security:</strong> </p> <ul> <li> <p>Implement and maintain data quality best practices to ensure accurate and reliable Lead-to-Bill data. </p> </li> </ul> <ul> <li> <p>Enforce data security measures, including user access controls, data sharing rules, and field-level security. </p> </li> </ul> <ul> <li> <p>Troubleshoot and resolve user-reported issues, collaborating with other technical teams when necessary <br/> </p> </li> </ul> <p><strong>Continuous Improvement:</strong> </p> <ul> <li> <p>Stay up to date with Salesforce updates, new features, and best practices, and proactively recommend enhancements to the Lead-to-Bill process. </p> </li> </ul> <ul> <li> <p>Lead or participate in process improvement initiatives to drive efficiency and accuracy.  </p> </li> </ul> <p><u>Additional Responsibilities</u> </p> <ul> <li> <p>Designing and documenting a flexible, scalable, and robust state-of-the-art architecture for Salesforce Sales Cloud, CPQ (Configure, Price, Quote), Revenue Cloud, E-commerce, and Partner systems. </p> </li> </ul> <ul> <li> <p>Understanding the goals of stakeholders in various business teams and scoping the technical elements within Salesforce needed to achieve the project goal. This often involves configuring multiple flows spanning different objects. </p> </li> </ul> <ul> <li> <p>Evaluating the scalability of proposed configuration changes to ensure they can handle future growth and changing business needs. </p> </li> </ul> <ul> <li> <p>Providing advanced support for Salesforce requests and escalated administrative needs of users, including managing Epics (large bodies of work that can be broken down into smaller items), Tasks, Spikes (investigative work items to explore unknowns), Stories, and Bugs. </p> </li> </ul> <ul> <li> <p>Overseeing Quality Assurance (QA) and User Acceptance Testing (UAT) for large deployments using the Salesforce Testing Framework. </p> </li> </ul> <ul> <li> <p>Acting as a role model and mentor to team members with less experience, providing guidance and support on technical and non-technical aspects of Salesforce Administration. </p> </li> </ul> <ul> <li> <p>Provide on-call support as needed for month end closing periods </p> </li> </ul> <h3>You Are </h3> <p>You can effectively communicate with stakeholders an