Director Customer Success

Job Title: Director Customer Success

 

• Manage assigned client accounts and serve as the primary point of contact for ongoing business and technical engagements.
• Work closely with client stakeholders to understand business objectives and technical requirements across digital and data-driven initiatives.
• Provide oversight for solution delivery involving AI and agentic AI initiatives across industries such as retail, airlines, and consumer products.
• Coordinate with internal engineering and architecture teams delivering digital solutions across web and mobile platforms, including native Android and iOS.
• Review and align high-level technical approaches involving data platforms, cloud-based systems, and modern application frameworks.
• Oversee initiatives spanning technology stacks such as React, Java, .NET, and data engineering solutions.
• Support programs involving payment systems, enterprise integrations, HR platforms, security, DevOps, and MarTech implementations.
• Participate in workforce planning by coordinating staffing needs, ramp-ups, and resource allocation across multiple geographies.
• Provide oversight and input into hiring, role alignment, and staffing changes based on delivery and account requirements.
• Collaborate with HR and leadership teams to support onboarding, team transitions, and workforce adjustments.
• Engage in contract-related activities including statements of work, change management, and renewals in coordination with legal teams.
• Act as a liaison between client business teams and internal technical and operational teams to manage risks and delivery outcomes.
• Contribute to company objectives by driving client satisfaction, revenue growth, and long-term account strategy

 

Requirement: Applicants must have a Bachelor’s degree or foreign equivalent in Engineering, Business Administration, Management, Information Systems or related fields, plus five years of experience in a related occupation. Travel/relocation required as jobs will be performed at various unanticipated locations throughout the United States.