Dispatch Manager and Sales Representative

 

 

Job ID:  510448

Hood River Sand, Gravel & Ready-Mix, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

 

Position Overview

The Dispatch Manager and Sales Representative is a hybrid role responsible for managing the customer service team and driving regional sales growth. This individual ensures top-tier service while actively engaging with customers to grow relationships and revenue across our materials portfolio.

 

Company Benefits:

• Family Culture – We treat our team like family
• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with 5% company match & profit sharing
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Training Provided
• Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

 

Key Responsibilities (Essential Duties and Functions):

Dispatch Management:

•           Lead, coach, and develop a high-performing customer service and dispatch team.

•           Oversee order entry, delivery scheduling, and coordination with production and logistics teams.

•           Resolve escalated customer issues efficiently and professionally.

•           Track and report on service performance metrics (on-time delivery, call response, order accuracy, etc.).

•           Optimize processes and technology to improve service workflows

 

Sales Responsibilities:

•           Manage a portfolio of accounts in the aggregate and ready-mix sectors.

•           Identify and pursue new business opportunities through field visits, calls, and networking.

•           Monitor all upcoming work, review bids and specifications, prepare quotes and send to customer base

•           Collaborate with operations to develop pricing strategies and project quotes.

•           Monitor market conditions and competitor activity to inform sales tactics.

•           Maintain detailed CRM records and forecast sales pipeline activity.

 

Qualifications: 

To perform this job successfully, an individual must be able to lead by example and perform each essential duty satisfactorily. The require