Patient Access Supervisor

Description

Who We Are

Are you interested in working for an organization whose mission is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible?

PACE Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing its participants with comprehensive health and social supports that are proven to effectively manage chronic conditions and to reduce the risk for premature institutionalization. PACE staff are leaders in the “aging in place” industry and we have had the honor of serving Fresno, Bakersfield and Orange County seniors and their families/caregivers.

Job Summary

The Patient Access Supervisor is responsible for overseeing and managing schedules, ensuring efficiency for their staff, communicating with the reporting manager for disciplinary actions, identifying changes, and ensuring compliance and implementing strategy. They assist in leading the scheduling and authorizations team with scheduling appointments, processing authorizations, order entry and confirmation calls in an efficient and timely manner.

Essential Job Functions

Duties include, but are not limited to:

• Monitoring the scheduling and authorizations department in processing all authorizations and correspondence relating to 

        referrals in patients charts and computer system.

• Develops and maintains proficiency in the software and systems utilized in the department.

• Oversee new and returning appointments are documented in the Electronic Health Records (EHR) system in accordance with 

        physician and/or office policies and procedures.

• Provides department process training to Patient Access Coordinators.

• Managing attendance and schedules for appointed team.

• Provides recommendations on policy and procedure updates to contribute to the efficiency of the department. 

• Assists the department achieve consistency and standardization in processes.

• Provides coverage for department functions as needed, which includes Patient Access staff located at all IIH sites.

• Prepares correspondence, memos, and forms as requested by department manager.

• Analyzing schedule productivity and performance and identifying areas of improvement.

• Identifies department needs and ensures necessary equipment or supplies are available.

• Provides meaningful input and recommendations to direct their supervisor for mid-year and annual performance 

        evaluations.

• Provides meaningful input to direct manager for discipline, when necessary.

• Responsible for overseeing the training of new hires within the department.

• Assists staff with questions related to their functions/operations.

• Assists direct supervisor with timecard corrections, and monitoring time off requests.

• Demonstrates an understanding and applies knowledge of patient confidentiality regulations to protect the patient and 

        organization.

• Ability to transfer/supervise for another department as needed.

• Attend and participate in staff meetings, in-services, projects, and committees assigned.   

• Adhere to and support the company’s practices, procedures, and policies including assigned break times and attendance.

• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.

• Be flexible in schedule of hours worked.

• May be required to use personal vehicle, if applicable. If using a personal vehicle, a valid California Driver’s License, current 

        proof of insurance, and registration is required. 

• Travel to other Innovative Integrated Health locations on occasion is necessary for coverage needs and management 

        oversight.

• Position is required to be onsite.

Requirements

Knowledge, Skills and Abilities 

• Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).

• Knowledge of general office procedures, equipment and filing systems.

• Ability to communicate effectively, both orally and in writing.

• Ability to quickly learn department policies, procedures, goals, and services.

• Skill: Attention to detail and accuracy.

• Ability to change priorities regularly.

Working Conditions and Physical Demands 

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the ce