Job Title

Manager, Field Enablement and Delivery

Job Description Summary

The Manager, Field Enablement and Delivery is responsible for equipping frontline employees and site leaders with the skills, tools, and training needed to deliver consistent, high-quality service. This role designs and executes practical, job-specific learning programs that align with operational standards, safety requirements, and organizational goals.



Serving as a critical link between Learning & Development and field operations, this role partners closely with Operations, Client Services, and HR to identify skill gaps, implement hands-on training solutions, and reinforce performance through coaching at the site level.



In addition to frontline training execution, this role also contributes to enterprise learning efforts by supporting facilitation, train-the-trainer initiatives, and leadership program delivery in partnership with L&D program and design teams. This position plays a key role in driving service consistency, improving workforce readiness, and ensuring audit and compliance success.

Job Description

Key Responsibilities:

Training Strategy & Execution

• Design, develop, and continuously improve practical, role-based training programs for frontline employees across service lines
• Translate standard operating procedures into clear, scalable training materials, including job aids, playbooks, and hands-on learning experiences
• Implement blended learning approaches, including instructor-led training, on-the-job training, and field-based reinforcement
• Ensure training content reflects current operational standards, safety requirements, and client expectations

Field Enablement & Performance Improvement

• Partner with Operations and Client Services to identify skill gaps and deploy targeted training and coaching solutions
• Conduct site visits to assess performance, reinforce standards, and ensure consistent application of training
• Provide hands-on coaching to frontline employees, supervisors, and site leaders to improve job performance and service delivery
• Reinforce training through real-time feedback, observation, and follow-up support

Enterprise Facilitation & Capability Building

• Partner with the Sr. Manager, Learning Programs & Capability and Learning Design teams to support delivery of leadership development programs
• Facilitate or co-facilitate select leadership, supervisor, or skill-building sessions as needed
• Lead and support train-the-trainer initiatives to build facilitation capability across operations and L&D partners
• Serve as a subject matter expert in field execution to ensure enterprise learning programs are practical, relevant, and grounded in operational reality
• Reinforce leadership training concepts in the field by connecting program content to day-to-day application

Consistency, Compliance & Standards

• Ensure all training aligns with company standards, client expectations, and regulatory requirements (e.g., CIMS, OSHA)
• Maintain and update training materials to reflect changes in processes, regulations, and client needs
• Track training completion, compliance, and required certifications across assigned populations
• Support audit readiness through accurate training documentation and recordkeeping

Measurement & Continuous Improvement

• Define and track key performance indicators (KPIs) to measure training effectiveness and operational impact
• Analyze field feedback, audit results, and performance data to continuously improve training programs
• Identify trends and recommend improvements to enhance training effectiveness and workforce performance
• Balance standardization across regions with flexibility to meet specific account or client needs

Stakeholder Collaboration

• Collaborate cross-functionally with Operations, HR, Client Services, and L&D leaders to align training with business priorities
• Act as a trusted partner to site leaders by delivering practical, relevant, and actionable training solutions
• Provide feedback to L&D program and design teams to inform future learning experiences

Qualifications:

• 5+ years of experie