Care Management - Registered Nurse Telephone Care

Salary: $30.50-$48.72, depending on qualifications

Schedule: Night shift


JOB PURPOSE:
The Registered Nurse (Telephone Care) (RNTC) serves as part of the team providing quality healthcare to El Rio Health patients. The RNTC promotes the mission and vision of El Rio Health through collaborative interdisciplinary teamwork to provide high quality nursing care, patient safety and care management in order to optimize health and minimize the use of tertiary care services.

The RNTC provides patient care, both clinical and nonclinical, within the scope of practice for a Registered Nurse under the Arizona State Board of Nursing and policies and procedures set by El Rio Health Center applying the nursing process. The RNTC, collaborating with the physicians and interdisciplinary team members, provides physical and psychological support to patients and their families. The RNTC routinely works independently and with minimal supervision or review from the Manager (Care Coordination) at an assigned work site, which may, or may not, be onsite at an El Rio Health facility. For any work, problems involving departures or deviations from scope of practice, standard policies, interpretations, or procedures the RNTC will consult with the supervisor and/or assigned Provider for direction or a resolution. In all other cases the RNTC will normally be making independent decisions and developing solutions and resolutions to problems, issues, or situations that arise within the assigned areas of responsibility

Essential Job Functions:
• Ability to perform and/or complete all clinical and non-clinical assigned duties, tasks, responsibilities, and assignments for a Registered Nurse within reasonable time frames while meeting established rates of performance for the position, ensuring the highest standards of excellence and the lowest of error rates in your work performance.
• Maintains proficient skill levels that meet defined performance expectations for a Registered Nurse, as evidenced by successful completion of competency skills evaluations for this position on an annual basis.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to work areas, workstations, examination rooms, hand washing, infection control etc. as required for a Registered Nurse.
• Maintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
• Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements at all times with all patients, visitors, and employees.
• Ensures a work environment safe and free from hazards; immediately addresses or informs management of safety issues or hazards; adheres to Health and Safety Policies and Procedures; participates in all safety programs, which may include assignment to an emergency response team.
• Telephonically triages patients through incoming phone calls, properly determining the need for healthcare services for the patient using appropriate assessment guidelines for adult and pediatric patients. Communicates and instructs on any first aid needed until responding emergency services arrives.
• Ability to properly triage and identify high-risk callers in order to properly schedule and coordinate appropriate medical care.
• Utilizes the nursing process according to the Nurse Practice Act of Arizona and the Standards of Professional Performance of the American Academy of Ambulatory Care Nursing (AAACN).
• Completes all of the steps and actions that are defined in the Patient Intake Process prior to the patient seeing a provider. These steps include accurately documenting all of the information, patient responses to inquiries, and RNTC actions into the patient’s Electronic Health Record (EHR).

Minimum Education and Experience:
• A Degree or Diploma as a Registered Nurse from an accredited school of nursing, college, or university.
• Two (2) years’ experience with telehealth and telephonic nurse triage. One (1) year experience with hands-on patient care nursing, either in a hospital or clinic setting.
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.