Clerical Supervisor - Atrium Health MCP Congenital Heart Center

Job Summary

Provides leadership for front line clerical team members to support practice operations. Oversees team member and patient flow, and leads department functions related to scheduling appointments, care coordination and authorization management, registration and check in/out and revenue cycle functions.

Essential Functions

• Develops staffing plans to maximize use of resources.
• Interviews and selects clerical team members for the department in cooperation with the department manager.
• Trains and assists new clerical team members in the onboarding process for the department.
• Coaches and counsels clerical team members on their performance.
• Oversees meeting performance metrics for the department to include productivity and quality standards.
• Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.

   

Physical Requirements
Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Works in a fast paced environment.

Education, Experience and Certifications

High School Diploma or GED Required. Associates degree preferred. Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required. Minimum of 3 years in a medical office setting preferred.

Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.

We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.

Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.