Customer Service Representative - Samples Job

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is 40,000 to 50,000 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
​

 

 

Armstrong World Industries, Inc. has a job opportunity for a Customer Service Representative – Samples in Lancaster, PA. The Customer Service Representative is responsible for providing effective and timely sales support and customer services.  Customer services include consultation and resolution services that encompass the entire sample order process. The hours of this position will be 7:45 AM- 4:30 PM.

 

What’s in it for you!

• Opportunity to build a career within Armstrong and learn about our great products.
• Be a product knowledge expert to customers and field sales.
• Ability to network across the company and learn from different departments.
• Ability to learn new software and troubleshoot issues.
• Dedicated training and development to help you grow in your role.
• Collaboration and an open friendly team environment.

 

What You’ll Do

• Responding, answering, and handling customer and field sales inquiries related to samples.
• Responsible for entering sample orders for Ceilings, Grid and Walls 
• Obtains information for technical problem resolution related to samples, to satisfy our customers.
• Responsible for updates to the ABP Customer Relationship Management System, related to Field Sales support calls.
• Exercises decision-making capabilities to quickly and effectively resolve customer issues resulting in customer satisfaction
• Exercises strong listening skills and problem-solving skills relative to customer inquiries 
• Develop clear written responses
• Demonstrates ability to learn, understand, and transfer knowledge
• Transfers or escalates complex calls as appropriate
• Understand individual and team metrics
• Meets or exceeds call quality metrics
• Follows Policies and Procedures
• Follows through on customer issues until there is complete resolution and customer satisfaction

• Identifies areas for process improvement
• Ability to prioritize work

• Ability to interact and obtain support or influence from other departments

 

What will make you successful?

• Focus on attention to detail.
• A great note-taker
• Excellent communicator

Qualifications

• High School Diploma or equivalent
• Possess Proficiency in the operation a PC with basic knowledge of Microsoft Office

 

What makes you stand out

• Previous customer service experience or training
• CES or SAP experience

Perks of AWI

• Guidance and leadership from industry leaders
• Professional development opportunities and career pathways
• Employee Resource Groups
• Armstrong Employee Match for charities of your choosing
• Excellent 401K & Health Benefit Options

 

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal