Client Services Project Manager - Huron Research Suite (Remote)

The Opportunity

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.

Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.

You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.

Join our team as the expert you are now and create your future.

Position Summary

Huron is seeking individuals with a passion for building strong client relationships and solving complex business problems. Our Client Services Project Managers come from diverse backgrounds and have an immediate opportunity to lead, innovate, and make a lasting impact for our clients. As a Client Services Project Manager, you will build strong rapport with stakeholders in your portfolio, remotely working with them to define and prioritize requests and act as a trusted adviser for solution designs that meet evolving business needs over time.

As a Client Services Project Manager you will hold a critical, client facing, role in the Client Services group. You will be responsible for partnering with our clients to manage software development and upgrade projects related to the Huron Research Software (HRS).

Qualifications

Responsibilities include:

• Ability to effectively manage all aspects of a project throughout its lifecycle, from design to deployment to project closeout.

• Creation and management of project artifacts including project plans, issue logs, status reports and client dashboards using Smartsheet.

• Design, development, and execution of test plans including test cases, issue tracking and User Acceptance Testing.  This also includes active participation in testing during all phases of the project.

• Daily management of project resources in a matrix management environment.

• Daily management and escalation of project control processes, including task management, RAID, scope/change control and quality control.

• Manage all aspects of project budgeting including status reporting and escalation to Client Services Leadership to provide analysis, raise risks and complete timely invoicing.

• Assist with functional on-boarding new project staff (internal and external), providing instruction on project processes & tools.

• Assist with internal initiatives, including improving current project methodology and templates.

• Establish priorities for development work that maximizes the value of the Huron Research Suite (HRS) for the client.

• Develop estimates for requested work and related Statements of Work. Ensuring design and implementation choices are consistent with best practices.

• Document requirements, design, and implementation as required.

• Manage any needed change control if project scope and budget change during the life of the project.

• Function as a communications conduit between the client and technical resources to set client expectations regarding the project scope and timeline for delivery.

• Operate within a complex product and business environment requiring the ability to deal with multiple requests. Able to work independently and maintain focus on priority tasks.

Required:

• U.S. work authorization is required.

• Bachelor’s degree in computer science systems or equivalent project management/business analysis experience.

• Previous experience in Research Administration and/or Higher Education IT.

• 10+ years of experience in a professional services project management role facilitating software development projects with both onsite and offsite delivery models/components.

• Ability to demonstrate the behaviors critical to developing Trusted Advisor relationships with clients.

• Ability to interpret and break down client business needs into distinct business requirements to create and evaluate processes.

• Ability to define, develop and manage project plans using project management software such as