Sr. Scrum Master - Enterprise AI

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$106,300.00 - $175,400.00

Target Openings

1

What Is the Opportunity?

Travelers Enterprise AI Value Stream is seeking a Sr. Scrum Master/Sr. Kanban Master to join our organization as we grow and transform our Artificial Intelligence landscape. In this position, you will leverage your expertise to lead Agile practices at the team level for multiple teams, assist with managing the flow of work, creatively solve problems to accomplish outcomes, track team output and achievement, and identify continuous process improvement opportunities. This role will include driving the delivery of work for our DevOps/MLOps team, which is responsible for setting up and maintaining deployment pipelines across our organization. Drive continuous improvement in the Software Development Life Cycle (SDLC). Ideal candidates will have a technical background, enabling them to quickly learn new technologies and leverage their deep understanding to enhance and optimize the SDLC.

What Will You Do?

• Independently lead the application of Agile practices for multiple teams. Practices may be Scrum and/or Kanban based. Actions often include visualizing work, limiting work in progress, managing work flow, planning and guidance for daily stand ups, sprint planning, short, mid, and long range planning, backlog refinement, and retrospective meetings.
• Ensure progress toward objectives, KPIs and commitments; guide assigned Agile teams to deliver the required product increments and outcomes.
• Partner with key stakeholders (i.e. Agile Coach and Product Owners) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.
• Collaborate with team members to prioritize and manage the backlog, balancing planned work with ad-hoc requests and ensuring effective workflow management.
• Promote and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. 
• Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.
• Work closely with the team to understand the technical aspects of pipeline setup and deployment processes.
• Utilize learnings and best practices in furthering the effective use of Agile practices at Travelers.
• Facilitate open communication among team members and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively.
• Build and leverage effective alliances across other teams and the technical and business communities.
• Partner with Circle Leadership on PI planning activities, organizing and leading PI ceremonies.
• Participate and actively contribute to the Agile Community, partnering closely with Agile Coaches and Leadership to Evolve the Way We Work.
• Increase the overall Agile maturity for teams, and support higher complexity work towards successful outcomes.

What Will Our Ideal Candidate Have?

• Bachelor’s degree preferred.
• Three years' experience in a Scrum Master or similar Agile role applying Agile principles and practices including delivery of several epics, releases and versions and application of a wide variety of patterns and techniques (i.e. leveraging burndown, facilitating retrospectives, refining user stories, etc.) preferred.
• Knowledge of or desire and ability to learn about GenAI.
• Programming/development experience preferred, with hands-on knowledge of deployment pipelines and tools being a plus.
• Familiarity with cloud platforms, particularly AWS, and experience with cloud-based deployments.
• Solid understanding of the Software Development Life Cycle (SDLC), Continuous Integ