Sr. Account Manager (B2B, SaaS)

Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.

Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.

Awards & Recognition: 

• 2024 Facilitiesnet Readers' Choice Award Winners for Software
• Forbes 2024, America's Best Startup Employers
• 2024 Fast Company Most Innovative Companies
• 2024 AHR Expo Innovation Awards Winners for Software
• Built-In, Best Midsize Places to Work In Austin 2023 & 2024

Interplay Learning Ethos:

At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Position: Senior Customer Success Account Manager (CSAM)

At Interplay Learning, our Senior Customer Success Account Managers (CSAMs) are trusted advisors to our Mid-Market and Strategic customers. Once onboarding is complete, you’ll ensure customers realize meaningful value, drive adoption, and partner with them on renewals and growth.

You’ll own a portfolio of 30–50 accounts, build executive relationships, and directly impact retention and revenue.

This role is fully remote, with the option to work from our Austin, TX office.

Why this position:

• Meaningful, impactful work
• Mission-driven company
• Career development in a dynamic, high growth environment
• Passionate, collaborative team 
• Innovative product - EdTech, VR, AI

What you'll do:

• Build Strategic Relationships: Become the go-to advisor for executives and stakeholders across your accounts.
  
  
• Drive Adoption & Value: Guide customers to get the most from our platform and drive measurable ROI.
  
  
• Manage Renewals & Growth: Lead renewals and expansion conversations.
  
  
• Lead Business Reviews: Run QBRs/EBRs that showcase impact, align on goals, and highlight outcomes.
  
  
• Advocate for Customers: Be their voice internally—relay feedback and influence product and process improvements.
  
  
  

Who you are:

• Strategic & Accountable: Own your accounts and deliver results with ownership.
  
  
• Relationship-Driven: Build trust at all levels—from operations to the C-suite.
  
  
• Problem Solver: Adaptable, creative, resourceful, and driven by data-informed solutions.
  
  
• Clear Communicator: You excel at storytelling, presentations, and inspiring action.
  
  
• Collaborative & Curious:<