Community Outreach/Patient Specialist

Description

Our community outreach specialist will support our initiatives by developing a more extensive awareness and support services to educate and engage residents/individuals on health care services offered at UCHC. This role will assist with continuity of care and provide essential resources for retention and growth.

Responsibilities:

• Assist with outreach, scheduling appointment-related information and work directly with patients through inbound/outbound telephone calls. 
• Convene and facilitate regular check-ins with the Quality Director to evaluate outreach progress and outcomes.
• Address patient questions related to the Remote Patient Monitoring (RPM) Program via telephone to improve patient engagement
• Ensure timely of completion of RPM referrals by scheduling enrollment appointments with the RPM Care Coordinator
• Maintain accurate documentation of RPM patient activity and follow-up status in Google Sheets and eClinicalWorks
• Organize and facilitate activities to educate and collect input from community members and key stakeholders.
• Represent UCHC in Marketing and promote all services that are provided by the health center, including mobile clinic outreach
• Develop and distribute outreach materials and brochures
• Collaborate with enrollment coordinators to facilitate health program enrollments/patient portal.
• Generate data reports at regular intervals throughout the year to check for accurate and complete data collection. Send messenger messages to patients and the UCHC community. 
• Understand program goals, monitor progress toward meeting these goals, and communicate this progress to program leadership on a regular basis
• Other duties as assigned by the Quality Director

Requirements

• High School diploma or GED is a must
• Enthusiasm for helping others and making an impact on the community we live in by solving problems and providing creative alternatives
• Passion for people and confidence speaking in front of small or large groups
• Preferred experience in health education, outreach, and HEDIS measures. 
• Experience conducting outreach in culturally and economically diverse communities
• Experience using a variety of strategies to collect community
• Bilingual REQUIRED: English/Spanish 
• Flexible work schedule; required to work both in clinic setting and field-based
• Computer proficient with Google G-Suite
• Current valid California Driver’s License and Insurance Certificate and regular access to a reliable vehicle
• Commitment to good attendance and punctuality
• Commitment to the agency’s mission
• Experience working with not-for-profit agency/organization