Cage - Club Supervisor

JOB SUMMARY:  

Cage Club Supervisor will supervise all aspects of cashiering and loyalty program for assigned shift in a manner that safeguards assets of the company while creating a differential service experience and ensuring optimum performance of all.  

 

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):  Cashier/Caesars Rewards, Count Room Representatives, Cage/Count Leads 

KEY JOB FUNCTIONS: 

 

Oversee day to day shift and/or property Cashiering, Caesars Rewards, and Check Cashing operations by ensuring monies are distributed accurately while supporting execution of marketing reinvestment strategies for the Caesars Rewards program.  

Achieves desired results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high-quality service, then monitors results through inspection, evaluation and analysis.    

Accountability for all Team Members for day to day and long-term operations to include hiring, training and developing Team Members which includes coaching, mentoring and appropriate performance management up to and including separation.  

Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.     

Works collaboratively with other departments and leaders to complete property/corporate initiatives and achieve effective day to day operations.  

Maintains compliance with all regulatory, departmental, and company requirements and policies and procedures.  

Presents oneself as a credit to Company and encourages others to do the same.    

Performs all other related and compatible duties as assigned.   

EDUCATION and/or EXPERIENCE:    

High school diploma or GED required, college degree in Accounting or Finance is preferred.  

QUALIFICATIONS:  

Good oral and written communication skills including tact when dealing with difficult customers and must be fluent and literate in English.  

Excellent interpersonal skills and organizational ability.   

Must be proficient in Excel, Word, Power Point and Microsoft Outlook.  

Ability to prioritize multiple projects and meet strict deadlines.   

Ability to understand and analyze Budget & P&L Statements.  

Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.  

Proven supervisory and problem solving skills with the ability to exercise independent judgment within established policies.    

Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.   

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.  

Disclaimer  
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).