INFORMATION TECHNOLOGY OPERATIONS SPECIALIST - (TECHNICAL MANAGER III)

Job Requisition ID: 50293 25-00557 
Closing Date: 10/17/2025
​Agency: Department of Transportation
Position Title: Technical Manager III
Salary: Anticipated Starting Salary $5,055 a month; Full Range: $5,055-$8,800 a month
Job Type: Salaried
Category: Full Time 
County: Lee
Number of Vacancies: 1
Bargaining Unit Code: NR916 Pro-Tech Teamsters  

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

This position is accountable for assisting the Regional Information Technology Manager - Region 2 and other Bureau of Information Processing (BIP) staff with day-to-day operational duties. The incumbent is responsible for supporting non-application related information technology (IT) issues, supporting users in a network environment, troubleshooting IT needs for executive staff; networking with central and district office IT staff located throughout the state, assisting with IT equipment inventory management and equipment refreshment initiatives, and utilizing the ServiceNow (SNOW) system for inventory management and submittal of service requests and/or incident tickets. The incumbent serves as the liaison between Illinois Department of Transportation (IDOT) IT staff and Department of Innovation and Technology (DoIT) staff.

Essential Functions

• Assists the Regional Information Technology Manager - Region 2 (RITM - R2), and other Bureau of Information Processing (BIP) staff with day-to-day operational duties.
• Assists with managing information technology (IT) issues and provides support to technology users in a network environment.
• Assists with coordination of IT initiatives along with other IT staff throughout the state.
• Assists with personal computer (PC) Refresh initiatives, multi-functional printer issues, and IT inventory management.
• Works with staff in each of district 2’s business areas to monitor IT permissions and security.
• Provides basic smartphone, PC, laptop, and tablet upgrades and/or configuration services.
• Resolves IT Xpress help tickets and submits ServiceNow (SNOW) tickets when applicable.
• Serves as a liaison between the department and Department of Innovation and Technology (DoIT) staff.
• Performs all duties in compliance with departmental safety rules. Performs all duties in a manner conducive to the fair and equitable treatment of all employees.
• Performs other duties as assigned.

Minimum Qualifications

• Completion of a bachelor’s degree majoring in computer science or information technology, OR completion of two years of college plus two years of experience working with network operating systems, end-user computer support, IT troubleshooting, or a combination thereof, OR six years of experience working with network operating systems, end-user computer support, IT troubleshooting, or a combination thereof.

Preferred Qualifications

• Proficient in Microsoft Office Suite applicati