Patient Access Representative I

It's more than a career, it's a calling.

OK-SSM Health St. Anthony Healthplex

Worker Type:

PRN

Job Highlights:

Locations: May be assigned to and required to work at any of the six designated Patient Access locations as staffing needs dictate. Staff must be willing and able to travel between locations and maintain competency at all assigned facilities.

The PRN Patient Access Representative serves as the first point of contact for patients, families, physicians, and visitors. This position is responsible for providing exceptional customer service while completing patient registration, insurance verification, demographic collection, point-of-service collections, scheduling support, and other patient access functions in both Emergency Department and Outpatient settings.

PRN staff are required to maintain flexibility and support operational needs across all designated service locations. Employees in this role must successfully complete training and demonstrate proficiency in all assigned registration areas.

Minimum PRN Requirements

• Must work a minimum of 32 hours per month to maintain PRN status.
• Must be available to work varying shifts, including days, evenings, weekends, holidays, and as needed for staffing shortages.
• Must complete training and maintain competency in both Outpatient Services and Emergency Department Registration.
• Must be willing to work at any of the six assigned locations based on departmental needs.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required
• One year of customer service experience or equivalent preferred
• Previous healthcare registration, patient access, medical office, or hospital experience.
•  Knowledge of insurance plans, eligibility verification, and healthcare reimbursement processes.
   

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

• None

Department:

8701210033 PAS - St. Anthony

Work Shift:

PRN / Per Diem Shift (United States of America)

Scheduled Weekly Hours:

0

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.