Senior Manager, Global Delivery Vendor Management (RapidScale)

Company

Cox Communications, Inc.

Job Family Group

Business Operations

Job Profile

Sr Manager, Vendor Management

Management Level

Sr Manager - People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $134,900.00 - $224,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. 

We are expanding our global delivery footprint to support a 24x7 managed cloud and professional services model. To ensure consistency, scalability, and cost performance across our delivery network, we are hiring a Senior Manager or Director focused exclusively on vendor management, partner governance, and operational execution. This leader will own day-to-day vendor performance, commercial management, KPI oversight, and cross regional coordination that supports our global delivery model. The role is ideal for someone with deep experience managing offshore and nearshore partners, negotiating commercial terms, enforcing SLAs, and driving operational improvements across vendors supplying cloud, engineering, support, and professional services talent.

Key Responsibilities:

Vendor Management and Commercial Governance

• Own global vendor management across key delivery partners in Jordan, Portugal, the Philippines, and future geographies.
• Drive quarterly business reviews, performance scorecards, corrective action plans, and contractual compliance.
• Negotiate commercial terms, rate cards, staffing models, and cost structures to ensure competitive pricing and predictable spend.
• Partner with finance to maintain a unified vendor KPI framework that measures cost per FTE, utilization, SLA adherence, quality, staffing velocity, and productivity.
• Ensure vendors meet contract obligations, security requirements, background screening standards, and audits.
• Partner with Procurement, Legal, and Finance to govern renewals, contracts, expansions, and commercial discipline.

Delivery Governance and Operational Oversight

• Manage daily and weekly operational rhythms with vendors including capacity planning, forecasting, productivity reporting, and SLA tracking.
• Monitor vendor based delivery risks, surface issues early, and drive mitigation plans with internal and external stakeholders.
• Ensure accurate headcount tracking, shift models, coverage windows, and skill mix across all regions.
• Support onboarding, offboarding, and role calibration between RapidScale and vendor teams to maintain a consistent customer experience.
• Build delivery governance dashboards that provide transparency into cost, staffing, performance, and key trends.

Partner Optimization and Workforce Alignment

• Improve vendor staffing speed, quality, and ramp effectiveness through analytics, feedback loops, and standardized workflows.
• Partner with internal service owners to confirm role definitions, skill expectations, training requirements, and capacity needs.
• Identify performance gaps and drive remediation across productivity, quality, ticket handling, engineering throughput, and customer experience.
• Evaluate new partners, geographies, or delivery models when gaps or scaling opportunities are identified.

Cross Functional Collaboration and Influence

• Work closely with Service Delivery, Support, Engineering, HR, and Finance to coordinate vendor activities and ensure alignment to operational needs.
• Provide reporting on vendor performance, risk, and cost using simple dashboards and measurable insights.
• Build relationships with vendor leadership teams and ensure accountability across all levels.
• Represent Global Delivery in contract discussions, operational reviews, and internal audits.

Qualifications

• Bachelor’s degree in a related discipline and 8 years’ experience. The right candidate could also have a different combination, such as a master's degree and 6 years’ experience; a P