EES | Director, Strategic Operations (REMOTE)

Company Description

Experian Employer Services (EES) is seeking a professional to join its growing Service and Delivery Team.  The successful Director of Strategic Operations has experience in leading multiple cross functional initiatives and measurement frameworks  across a suite of acquired companies providing Employer Services.  This new position requires a broad range of skills including an understanding of process workflows, design of strategic initiatives, strong communications and presentation skills and a collaborative mindset.  .  This individual will also be involved in establishing and monitoring metrics & Key Performance Indicators (KPIs) critical to measuring health of operational processes, business outcomes, and strategic synergies.  This is a key position with the responsibility of driving operational excellence through the Service and Delivery organization. 

Job Description

In this role, the ideal candidate will have a strong drive for results, interpersonal skills, positive attitude and be comfortable managing and coordinating cross-functional teams. This individual must have a strong business acumen to collaborate with key stakeholders to support strategic business, data, and enablement initiatives.

Key Responsibilities:

·Deliver relevant and actionable insights through reports, dashboards, and documents to fulfill business needs

·Establish and monitor metrics & Key Performance Indicators (KPIs) critical to measuring system level processes and measurement of effective initiative execution.

·Assist consumers of information in the use of the available information delivery alternatives (e.g., canned reports, dashboards, and data extracts)

·Understand the business well enough to be a driving force in how actionable data and insight solutions are developed, implemented, and delivered.

·Ability to create workflow diagrams and present key concepts to Executive Stakeholders on progress of initiatives.

·Developing a comprehensive understanding of operational processes and business strategies.

·Support cross-organizational initiatives to improve key performance indicators, offering suggestions as to how information can be used more effectively to improve business performance

·Strong collaboration and self-management skills.

·Ability to work well in a dynamic, fast-changing environment that requires a high degree of multitasking

·Build relationships with key stakeholders across the organization to ensure buy-in, maintain compliance, identify improvement opportunities, and expand or reduce activities as needed.

·Demonstrate subject matter expertise across the organization by exuding deep knowledge to drive collaboration with internal stakeholders as well as clients and partners.

·Mentor teammates on processes, best practices, prioritization, and issue resolution.

·Flexibility to be a utility player where needed as this business evolves.

Qualifications

Qualifications:

• 10+ years previous experience within the Employer Services industry with emphasis on business analysis, data management, support operations, and acquisition integration projects or equivalent.
• Excellent problem solver, who can resolve issues effectively and creatively while maintaining a high level of integrity, confidentiality, and professionalism.
• Action-oriented leader with strong communication, prioritization, operational, and planning skills
• Conscientious self-starter, with a work attitude that exhibits flexibility, initiative, good judgment, and dependability.
• Consensus-building abilities with a proven track record of coordinating and mobilizing resources productively.
• Outstanding presence and solid communication skills, both written and verbal, who effectively communicates at all levels of the organization.

·       Proven success navigating large, matrixed organizations.

·       Ability to manage multiple projects and competing priorities

·       Collaborative associate who excels at building relationships across all levels.

·       Enterprise-level B2B experience working on a cross-functional team.

·       Bachelor’s degree or equivalent.  MBA preferred.

Additional Information

Preferred Experience:

·Ability to balance strategic thinking with attention to detail and pragmatic execution.

·Enterprise-level B2B experience working on a cross-functional team.

Proficiency in the creation and maintenance of dashboard and scorecards.

·Strong executive-level communication skills (verbal and written)

·Knowledge of human capital management systems and/or HR/Payroll/Tax related product offerings.

·Confident in managing relationships across sales, business, an