Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Infrastructure Mgr (ServiceNow) within PNC's Enterprise Technology & Security organization, you will be based in Pittsburg, PA, Cleveland, OH, Dallas, TX, Birmingham, AL or Phoenix, AZ.

ServiceNow team is focused on modernizing and automating IT processes and practices by aligning with industry standards for enhanced regulatory compliance, operational efficiency, and effectiveness. The ServiceNow team supports the enterprise by enabling capabilities across various domains to manage assets, processes, workflows and operations.

Responsibilities:
Responsible for teams that support the engineering activities to implement new functionality and enhancements aligned to products associated with ServiceNow platform
• This role involves delivery of new capabilities and features related to products aligned to the ServiceNow platform
• Collaborates with various product owners, process owners and ITSM platform architecture to ensure capabilities support the intended business value and meets the governance and best practices of the platform
• Lead delivery execution across all process areas to ensure product configuration is optimized, business processes are efficient and IT delivery is well managed

Qualifications:
1. Experience leading technology platforms, applications and managing technology portfolios
2. Proficiency in one or more relevant programming languages, such as Java, C++, JavaScript, Python
3. Familiarity with open-source tools and agile development environments
4. Strong leadership skills, including the ability to provide direction, delegate assignments and support team members
5. ServiceNow/ITSM experience preferred

Job Description

• Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
• Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Implements best practices for technology architecture and management.
• Directs, motivates, develops and oversees the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration

Competencies

Hardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT