Senior Concessions Manager - Soldier Field

LOCATION: Soldier Field is a multi-purpose stadium in Chicago, Illinois. Opened in 1924. The stadium has served as the home of the Chicago Bears of the National Football League (NFL) as well as Chicago Fire FC of Major League Soccer (MLS). It also regularly hosts stadium concerts and other large crowd events.

 

Salary: 70,000 - 80,000

Other Forms of Compensation: N/A 

Pay Grade: 12 

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

Join Levy Restaurants at Soldier Field as a Senior Concessions Manager, where you will be responsible for leading and motivating our hourly team members and ensuring exceptional service and efficient operations during Chicago Bears games, Chicago Fire matches, concerts, and other exciting events. The ideal candidate will be an experienced operations leader who is focused on people and quality standards. 

Detailed Responsibilities:

* Ensuring all stations are set up and ready for events
* Supporting the recruitment and training of team members in our standards and procedures
* Supervising operations during the event and troubleshooting where needed
* Working with colleagues to continuously improve operational performance
* Proactively engaging in processes for loss prevention
* Working primarily in the concessions department, this role will also support the premium department as needed
* Completing point of sale updates and regular maintenance checks
* Ensuring the timely implementation and communication of promotions
* Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
* Working in partnership with other departments to ensure accurate completion of the requisition process
* Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
* Managing gratis sheet process to ensure accurate tracking of any comped items
* Ensuring compliance with all Payment Card Information rules
* Implementing concessions production sheet to ensure accurate production and minimal wastage
* Conducting progressive coaching with team members
* Completion of monthly beverage wastage report
* Regular equipment maintenance, e.g. beer line cleaning
* Re-stocking of concessions and bars to maximize event readiness
* Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
* Completion and processing of alcohol incident logs to identify recurring issues or trends
* Supporting recruitment activities for team members and NFP s
* Holding pre-shift meetings to set the tone for events
* Managing location "Keys to the Future" activities to develop future leaders
* Support team member orientation training to ensure all hourly team members
* NPO Group management and communication
* Overseeing service standards during events to ensure a high level of the guest experience
* Ensuring accurate end of month inventory completion
* Managing product transfers and requisition sheets to accurately track products during events
* Managing and resolving guest complaints
* Managing team member incidents/accidents and following all required reporting procedures
* Completing a monthly department safety inspection
* Monthly safety training conducted for team members
* Managing team member scheduling in line with demand forecasts
* Verifying payroll, entering gratuities
* Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc. 
* Completing events walks of the building
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