General Manager II

Overview

Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 25 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future.

 

Job Summary:

 

The General Manager plans, directs, and coordinates the ordering, warehouse, and distribution activities of a distribution center, with direct support from Regional General Manager, to ensure Customers’ stores obtain required products in a timely manner and in accordance with high standards of customer satisfaction. This location supports an iconic branding serving several hundred QSR's.

 

Responsibilities

ESSENTIAL FUNCTIONS:

 

• Communicates and coordinates with customers regarding service levels, costs, and other needs to ensure high quality customer service and to enhance GSF’s reputation. (20%)
• Manages assigned staff, including recruiting and selecting employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (20%)
• Plans, directs, and organizes all phases of product distribution to ensure adequate, timely, and accurate delivery of quality products to Customers’ stores. (15%)
• Directs various financial activities, including budget preparation, business plans, quarterly financial and operations presentations, annual re-costing meetings, equipment lease negotiations, and major capital purchases, interacting with customers and management to meet or exceed established performance and profitability objectives. (15%)
• Develops and implements distribution center policies and procedures (human resources, administrative, safety, regulatory compliance, etc.) to ensure consistency with company-wide policies and to meet established objectives for customer service, safety, and performance. (10%)
• Directs and coordinates through subordinate management the allocation of facilities, equipment, and staff to optimize the use of company resources and to meet or exceed established performance, profitability, and safety standards and objectives. (10%)
• Reviews and analyzes inventory practices and procedures and surplus stock to develop improved inventory control methods. (5%)
• Directs and implements policies and procedures to ensure better-than-industry average safety. (5%)
• Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY

 

Manage, through subordinate managers, approximately employees. Decisions have a significant financial and strategic impact. Manage critical, highly sensitive external relationships

 

PERFORMANCE CATEGORIES

 

• Productivity/quality standards: GSF/QCD policies, procedures, and standards
• Productivity/quality standards: KPIs
• Productivity/quality standards: financial performance
• Budget
• Cost containment
• Employee development
• Labor relations
• Teamwork within the department and across departments
• Project/assignment standards
• Customer satisfaction
• Safety standards and procedures: employees
• Safety standards and procedures: facility and warehouse equipment

Qualifications

 

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

 

Education/Certification:

 

Bachelor’s degree in business administration or related field from an accredited college or university

Supply chain and logistics management education a plus.

 

Experience:

 

10 or more years of relevant work experience in product distribution center management with experience in all facets of the operations,

Food service experience preferred

Strong customer relationship experience.

 

Knowledge, Skills and Abilities

 

Knowledge of (B/basic; J/journey; E/expert):

• Management concepts and techniques (E)
• Inventory control concepts and techniques (E)
• Customer service concepts and techniques (E)
• Finan