Real Estate Servicing Director

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Real Estate Servicing Director to join our Real Estate Servicing Team in Newport Beach, CA.

As a Real Estate Servicing Director, you’ll play a key role in Pacific Life’s growth and long-term success by managing the resolution of distressed commercial real estate loans and monitoring the quality/performance of commercial real estate loan assets to provide the greatest recovery to investors. The individual will work with a team to monitor portfolio performance through review of watch lists, delinquency, and maturing loan reports and risk rating classifications compiled and managed by the asset management group.

How you’ll help move us forward:

• Allocate resources and expertise to deliver timely resolutions for significant events related to commercial mortgage loans.
• Develop and oversee strong working relationships with stakeholder groups.
• Monitor external CML portfolio performance for potential adverse credit issues.
• Evaluate and make fact-supported resolution and transactional recommendations for performing and non-performing loans, for presentation to leadership, external client(s) and other stakeholders.
• Work effectively with the portfolio operations team and external client(s), to provide intelligence, analysis and guidance in connection with all commercial mortgage loans.
• Work closely with counsel, engage third party service providers and ensure development and execution of strategic plans.
• Transaction Management – Leverage subject matter expertise and industry best practice to provide guidance to team members responsible for analysis, recommendation, negotiation, and management of commercial real estate investment transactions (ownership restructures, property management changes, easements, payoffs, etc.).
• External CML Asset Management (serviced for others)
  • Directly handle all aspects of external CML REO assets. Lead role in overseeing assets to maximize property performance and creating value.
  • Implement and execute asset business plans.
  • Oversee partners, managers, and onsite team members.
  • Review and analyze quarterly value of each asset.
  • Perform analysis and source market intelligence to develop and refine investment strategy and tactics.
  • Analyzes economic and demographic data and evaluate real estate markets. 
  • Compilation/review of valuation/cash flow estimates, spreadsheets and exhibits. 
  • Lead role in working with borrowers, brokers, attorneys, consultants, and others to facilitate the closing of transactions.
  • Directly oversee disposition process. Obtain approval, negotiate agreements with legal team, and manage closing process.

• Construction project(s) due diligence
  • Due diligence review of loans in the pipeline and active commercial mortgage loans.
  • Provide directional guidance and assist in identifying and addressing potential exposure related to construction loans and draw packages.
  • Provide construction expertise to external clients and internal teams.
  • Review and opine on construction loan documentation due diligence.
  • Provide expertise to the closing team for the negotiation of construction loan document.

The experience you bring:

• 4-year college degree with emphasis in Business, Finance or Real Estate (MBA strongly preferred) or equivalent experience.
• Minimum of 7 – 10 years of Special Servicing or workout experience required with specific experience in LIHTC loans and other affordable housing assets
• Working experience with servicing commercial mortgage loans in CMBS pools governed by Pooling and Servicing Agreements required.
• Working experience in evaluation and underwriting of investment risks associated with commercial real estate debt instruments required.
• Superior analytical and financial modeling skills
• High proficiency with Microsoft Excel, Word, PowerPoint and Outlook; Argus a plus
• Excellent organizational, and communication skills, both verbal and written
• Exceptional attention to detail and thoroughness is a must
• Team Player with collaborative a