Senior Principal Value Engineer

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

This hybrid position requires two days per week in our Dublin office. 

About you 

You're a collaborative, data-driven problem-solver who excels at demonstrating the value of strategic learning solutions to executive stakeholders. Your strong analytical mindset and financial acumen enable you to build ROI models and business cases that demonstrate concrete business value, particularly in Professional Services, Financial Services, and Technology sectors. You partner effectively with Account Executives and Customer Success Managers to uncover executive-level business objectives and map them to business cases and tangible ROI that result in winning outcomes and strong customer retention.

About this role 

Udemy is seeking an accomplished Senior Principal Value Engineer to drive business value realization for our largest enterprise accounts. Reporting to SVP, Global Sales, you will be instrumental in helping our Sales and Customer Success teams create compelling business cases that directly align Udemy solutions with executive-level business objectives. 

You'll bring a proven track record in quantifying and communicating business value to executive stakeholders, with particular focus on verticals including : Professional/IT Services, Financial Services,  Technology, Manufacturing, and Retail. In this critical role, you will develop and deliver ROI models and value frameworks that demonstrate how our learning solutions drive concrete business outcomes. Your ability to build compelling business cases, even with limited customer information, will be essential to our success.

As a key member of our go-to-market team, you will lead value strategy discussions with executive stakeholders and develop standardized, repeatable approaches to business case creation. You'll work closely with Sales, PreSales, Customer Success, and Professional Services teams to ensure consistent value demonstration across the customer lifecycle. Success in this role means directly impacting our growth through increased win rates in new logo acquisition and stronger retention rates in our enterprise accounts.

What you'll be doing

• Develop, implement, and maintain value engineering assets, including key business value drivers, compelling business case presentations and ROI models/metrics tailored to our online learning solutions and priority verticals.
• In collaboration with our go-to-market teams, conduct in-depth client discovery sessions to understand their business objectives, challenges, and potential areas for value creation, and growth opportunities.
• Create detailed, data-driven business cases and ROI models that quantify the impact of our learning solutions for client business objectives and outcomes, and demonstrate ROI throughout the customer lifecycle in partnership with Customer Success and Professional Services.
• Work closely with Account Executives and Customer Success to develop value-based proposals and presentations for high-value opportunities, including strategic account planning to identify upsell and expansion opportunities based on demonstrated value, ensuring a strong value engagement throughout the customers’ lifecycle.
• Develop and maintain value engineering tools, templates, and best practices tailored to focus verticals, customer needs, and incorporating evolving industry trends and benchmark data to continuously refine our value propositions/metrics and ensure they remain competitive and relevant.
• Drive impactful, cross-functional relationships particularly with Sales, Customer Success, Sales & Solutions Engineers and other key partners.

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What you’ll have

• 7+ years of relevant experience in value engineering, solution consulting, or similar roles, preferably in a SaaS e-learning business (i.e., EdTech).
• Demonstrated experience constructing and communicating compelling business cases and ROI models at the executive level, with proven ability in building trust and influence with VP-level/C-level stakeholders, and skilled at leveraging industry knowledge and benchmarks to create credible value metrics while adapting communication style and approach based on executive audiences and their strategic priorities.
• Proven track record in maintaining a high level of productivity, managing multiple competing priorities and working effectively under the pressure of time constraints in a