Spanish Customer Service Advocate

 

An Amazing Career Opportunity for a Spanish Customer Service Advocate!! 

Location: Galway, Ireland

Job ID: 33094

 

HID Global is seeking a new team member to join our growing Global Customer Service team. If you like to work within a fast-paced environment, ensuring that customers get the support they need, through all phases of their ordering experience, this is the role for you. You will be responsible for building and maintaining relationships with all the customers in your assigned regions. You will collaborate with and support Regional Sales Managers, Inside Sales teams, the Order Management teams and Production Control teams to provide an exceptional customer experience.

 

Who are we? 

 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 

Secure Issuance (SI):

 

Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation.

 

As our Spanish Customer Service Advocate, you’ll support HID’s success by: 

 

• Building and maintaining an excellent relationship with customers both internal and external.
• Ensuring customer information is accurate in the CRM system and in eBS Oracle for your dedicated customer accounts.
• Building knowledge of HID products and attending training as required.
• Coordinating with other departments to expedite / resolving customer orders, issues, and concerns.
• Being proactively engaged with our customers and colleagues.

 

What we will love about your background: 

 

• Must have a passion to make customer satisfaction their highest priority.
• A self-starter who can work with limited supervision but who will escalate to management when necessary.
• The ability to perform multiple tasks simultaneously to a high degree of quality/accuracy and be capable of consistently achieving team/department goals and SLAs.
• Must be a solid team player and seek to resolve customer issues interdependently with other areas of the company as needed.
• The ability to communicate with customers clearly and effectively by telephone and in written communication.
• Detail orientation; diligence in follow-up and completion to the satisfaction of our customers
• Knowledge on Exports would be advantageous.

 

Your Experience and Education include: