Director, Client Service

DIR, Client Service 

 

Let’s be unstoppable together!

 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

 

What will you be doing?

This role is an exciting opportunity to manage a remote Client Service team on a platinum retail client. The growing demands of the business require a candidate who is a strong individual contributor with the ability to also lead and oversee solution implementation and change management across a multitude of complex data sets. Strong communication and interpersonal skills are essential along with a foundational understanding of Circana data sets and Operational processes.

 

Job Responsibilities

• Manage a retail client service team to deliver against core solutions and drive continuous process improvements for the client and internal partners.
• Lead implementation and change management efforts on Circana solutions and data sets.
• Track and organize multiple work streams and manage time and resources against changing priorities.
• Collaborate with virtual and diverse teams (i.e. offshore and onshore) to ensure all change events and client deliverables are on time and accurate.
• Troubleshoot issues, communicate to cross-functional teams to resolve, and provide status updates to end-users.
• Regularly and proactively communicate with the client-facing team, including soliciting feedback to continually improving the ways of working.

 

Requirements

• 5+ years of experience with syndicated data and operational systems
• Highly motivated with leadership aspirations
• Demonstrate strong interpersonal communication and presentation skills, including presenting technical subject matter to non-technical audiences
• Excellent project management and process skills with the ability to manage multiple projects concurrently
• Self-starter with a strong sense of urgency, perseverance, and the creativity to overcome obstacles to achieve project goals
• Ability to build a rapport across functions and levels within an organization
• Bachelor’s degree required, advanced degree a plus

 

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

 

Location

This position can be located in the following area(s): Remote 

 

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice )