General Manager

General Manager 

The General Manager will be responsible for overseeing the operations of multiple affordable housing properties within our portfolio. This includes leading and managing a diverse team of property management professionals across different locations, ensuring each property meets financial goals, operational standards, and resident service expectations. The General Manager will collaborate with Community Managers, Regional Managers, and senior leadership to drive the success of the properties and provide strategic direction for ongoing improvements.

Essential Duties

• Multi-Property Management: Oversee the daily operations of multiple affordable housing communities, ensuring compliance with all relevant regulations and maintaining high standards of property management and resident satisfaction.

• Team Leadership: Supervise and guide multiple Community Managers, as well as staff at each property, providing mentorship, training, and leadership to ensure efficient and effective operations.

• Operational Oversight: Ensure consistent and smooth operations across all properties, including leasing, maintenance, resident relations, and compliance with affordable housing regulations. Implement and enforce standardized processes and procedures across the portfolio.

• Financial Management: Develop and manage budgets for each property, monitor income and expenses, and ensure all properties meet or exceed financial goals. Coordinate with the finance team to ensure rent collections, invoicing, and billing are timely and accurate.

• Resident Relations: Oversee resident engagement across all properties, ensuring that concerns are addressed promptly, and maintaining high levels of satisfaction. Develop and implement initiatives to improve resident retention and community engagement.

• Compliance & Reporting: Ensure that all properties comply with federal, state, and local affordable housing regulations (e.g., LIHTC, HUD, etc.). Prepare regular reports for Regional Managers and senior leadership on property performance, occupancy rates, and financial status.

• Strategic Planning: Work closely with the Regional Manager and senior leadership to develop long-term strategies for the portfolio. Identify opportunities for property improvements, cost efficiencies, and operational enhancements.

• Maintenance & Safety: Oversee maintenance operations across all properties, ensuring timely resolution of maintenance requests and maintaining safe, clean, and functional living environments.

• Marketing & Leasing: Ensure effective marketing strategies are in place for each property to attract and retain residents. Drive leasing efforts to achieve and maintain high occupancy rates across the portfolio.

Required Qualifications:

• Experience: Minimum of 7+ years of experience in property management, with at least 3-5 years in a management role overseeing multiple properties or large-scale residential communities.

• Leadership Skills: Proven ability to manage and lead teams across multiple properties. Experience in coaching and developing staff at various levels.

• Affordable Housing Knowledge: In-depth understanding of affordable housing programs, including LIHTC, HUD, and other federal, state, and local regulations.

• Financial Acumen: Strong experience in managing budgets, analyzing financial statements, and ensuring the financial health of multiple properties.

• Communication Skills: Excellent interpersonal and communication skills, with the ability to engage effectively with residents, staff, external partners, and senior leadership.

• Problem-Solving & Decision-Making: Ability to assess and resolve complex issues quickly and effectively, ensuring minimal disruption to property operations.

• Organizational Skills: Strong organizational skills, with the ability to oversee multiple properties simultaneously, prioritize tasks, and manage competing demands.

Preferred Qualifications:

• Certifications: Certified Apartment Manager (CAM), Accredited Residential Manager (ARM), or similar certifications in property management.

• Software Proficiency: Experience with propert