Managing Vice President (MVP), Cross-Functional Technology & Operations

About the Role 

The Managing Vice President (MVP) – Cross-Functional Technology & Operations is a critical leadership role in the Global Sales and Service Technology team responsible for driving cross-functional technology capabilities including the management of critical systems such as Terraplan (Anaplan) and Platform Operations that directly impact Gartner’s Sales and Services productivity. This leader will also oversee the strategic vision, execution, and ROI of our technology and Artificial Intelligence (AI) investments. You will ensure our technology ecosystem is robust, scalable, and optimized to drive client engagement, retention, and growth across our global Sales and Service organizations. 

Role Purpose 

This role focuses on leading high-impact, cross-functional technology initiatives. The MVP will manage the "Cross Functional Technology & Operations" pillar, bridging the gap between platform stability, strategic planning (Terraplan), and the realization of value from our technology and AI investments. You will be responsible for building a programmatic approach to measuring and maximizing the Return on Investment (ROI) for our technology and AI investments, ensuring they align with the evolving needs of our Sales and Service Delivery teams. 

What You Will Focus On 

• Strategic Leadership: Develop and own the end-to-end strategy for cross-functional Sales and Service technology initiatives, ensuring alignment with enterprise goals.  

• Terraplan (Anaplan): Provide strategic oversight for the Terraplan initiative, ensuring territory management systems are optimized to support global sales and service efficiency.  

• Platform Operations: Oversee the operations of core platforms to ensure high availability, performance, and scalability, minimizing friction for our associates for are core SaaS platform and AI capabilities.  

• ROI & Value Capture: Build and lead a robust program focused on quantifying and increasing the ROI of technology and AI investments, ensuring clear outcomes for the Sales and Service orgs.  

• Cross-Functional Collaboration: Partner extensively with Sales, Service, Engineering, Data Science, and Finance to drive integrated solutions and prioritize the product backlog based on business impact.  

• Agile Transformation: Lead the team to build and launch products/features using Agile methodology at scale, focusing on continuous improvement, A/B testing, and rapid deployment.  

Competences:  

• Strategic Vision: Translating complex business needs into technology roadmaps that yield measurable improvements in efficiency and profitability. 

• Value Realization: Building frameworks that track, measure, and optimize the ROI of large-scale technology and AI deployments. 

• Complex Problem Solving: Identifying systemic operational bottlenecks and deploying innovative, technology-driven fixes. 

• Influencing & Leading: Leading a diverse team of directors and subject matter experts while influencing executive stakeholders across the organization.