Account Director, Enterprise Relationship Management

Let’s be #BrilliantTogether

ISS Stoxx is hiring! Are you passionate about building strong client relationships and driving strategic growth? As an Account Director, you’ll play a pivotal role in managing and strengthening our partnerships with North American clients. In this dynamic role, you’ll act as the key liaison between internal teams and external stakeholders, showcasing the value of ISS MI (Market Intelligence) solutions while collaborating across product groups to set strategic goals, uncover new revenue opportunities, and enhance client retention strategies. If you thrive on creating meaningful connections and delivering exceptional client experiences, this is the opportunity for you!

RESPONSIBILITIES:

• Driving existing enterprise sales process from identification to proposal to negotiation to close within assigned territory and book of business
• Achieve sales (upselling and cross-selling) and retention goals through the prioritizing your activity and sales pipeline.
• Cultivate and manage relationships with N.A. based clients while continuously promoting usage of MI products to facilitate and ensure client retention 
• Planning and prioritizing activity and sales pipeline to achieve goals with an emphasis on efficiency, productivity, and forecast accuracy
• Partnering with your key contacts prospects and sales management to develop and deliver tailored business cases demonstrating the value or ROI for our solutions
• Presenting solution and services benefits through in-person visits at prospect offices, at industry conferences, and via web-based demonstrations when appropriate
• Deepen and grow client relationships to identify and deliver cross-product solutions
• Liaise with client support teams to identifying and monitor potential client dissatisfaction

QUALIFICATIONS:

• Knowledge of Mutual Funds, ETF, CIT, VA, etc.…(Distribution Intelligence & Product Development)
• Knowledge of Financial Services and Insurance sector with understanding in FA Marketing, Distribution, Recruiting, and M&A activities.
• Strong client engagement skills, ability to communicate professionally and effectively with all levels within the client organization
• Strong analytical, verbal, written communication and presentation skills required
• Ability to work independently as well as within a collaborative team environment
• Experience with enterprise software, account management and customer service
• Ability to manage large six-figure accounts and communicate effectively with executive level clients
• Ability to provide analysis of complex client business process flows to present effective resolutions Ability to diagnose, prioritize and drive opportunities for product integration
• Proven ability to adapt to changing priorities quickly and efficiently

ADDITIONAL SKILLS, KNOWLEDGE & ABILITIES PREFERRED

• Experience with Salesforce.com
• Understanding LinkedIn.com and how to leverage it to build networks and pipelines.
• Experience with Gong.io
• Familiarity with core Microsoft Office software, including PowerPoint, Excel, Word, and Outlook, Sharepoint

#LI-JB1 #MIN #SALES #MIDSENIOR

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. 

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another. 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global fin