Mountain Sales Call Center Agent - Winter 25-26

Company Description

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Mountain Sales Call Center (MSCC) Agents serve as the primary point of contact for new and returning guests visiting Aspen Snowmass. As the voice of the company, agents provide exceptional guest service by answering phone calls, responding to emails and chats, processing orders, and offering expert advice to enhance the guest experience. The ideal candidate is highly motivated, customer-focused, and passionate about Aspen Snowmass and the surrounding areas where Aspen Skiing Company operates. This position reports to the MSCC Manager.

Applications for this position will be accepted until October 1, 2025 for the 2025-2026 Winter Season.

Essential Job Functions

• Sell Aspen Snowmass products and services, including lift tickets, season passes, lessons, equipment rentals, and on-mountain activities via phone 
• Answer inbound calls using sales and reservation software, providing expert recommendations and outstanding guest service 
• Utilize professional sales techniques to guide conversations effectively and convert leads into sales with confidence, supported by an uncapped commission structure 
• Address general inquiries about Aspen Snowmass products and the surrounding area, and offer personalized recommendations based on guests' needs 
• Research, troubleshoot, and resolve guest issues efficiently, ensuring a seamless experience; redirect calls to the appropriate department when necessary 
• Provide technical support for guests navigating the Aspen Snowmass mobile app and website login processes 
• Stay current on all Aspen Skiing Company products, services, policies, and events through ongoing training 
• Maintain organized and accessible records of training materials, emails, and meeting notes for easy reference 
• Build and maintain strong relationships with key personnel across departments, including Mountain Sales, Ski & Snowboard School, Rental/Retail, Guest Services, Online Services, and Mountain Operations 
• Share feedback with management regarding products and procedures to enhance the guest experience 
• Other duties as assigned 

Qualifications

Education & Experience Requirements 

• High School Diploma or equivalent required; college degree preferred  
• Minimum of one year of professional experience required; resort experience preferred  
• At least one year of experience using a Point-of-Sale (POS) system preferred 

Knowledge, Skills & Abilities 

• Strong communication and comprehension skills in English required 
• Knowledge of Spanish or Portuguese preferred 
• Strong cash-handling skills and ability to accurately process transactions  
• Accuracy in processing payments, issuing tickets, and maintaining records  
• Strong teamwork and collaboration skills to ensure seamless guest experiences across departments  
• Ability to interact professionally with guests, resolve concerns, and create a welcoming environment  
• Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools  
• Ability to troubleshoot ticketing or access issues while maintaining company policies  

Additional Information

Work Environment and Physical Demands 

• Ability to be on your feet, kneel and bend