Lead Product Designer

Softrams is one of the fastest growing Digital Services firm in the Washington Metropolitan regions crafting human centered, empowering digital services with focus on HX, AI, Cloud, DevOps and Cyber Security. Offices in Leesburg VA, Baltimore MD and Plano TX and teams across USA.1.      Recognized as one of the Top Workplaces in Technology (2021)2.      INC 5000, Fastest growing companies in America (2nd year in a row)3.      Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area4.      2020 NXT UP - Top Federal Emerging Technology and consulting firms5.      2020 Inaugural DC Metro’s Most Successful Companies6.      2020 Washington Technology Fast 507.      NVTC Tech 100 (2019, 2020) Softrams, an award-winning healthcare technology company, is looking for an experienced, ambitious, Senior UX Designer with experience in building engaging, user-friendly web and mobile applications. The ideal candidate will have knowledge of the health IT field and experience working with DevOps teams to iteratively develop the product vision. 
Join The TeamWe are looking for a Lead Product Designer to join our Human Experience (HX) team to guide discovery, exploration, build, and evaluation of transformative federal products and services. 

You will make a great fit, if you have:

• Experience as a product designer or combination of research and design
• Experience with research and design for civic digital services
• Experience leading a team of researchers and designers in the discovery, exploration, build, and evaluation activities.
• Experience in collaborating with product analysts to plan, strategize, and leverage research insights to make key decisions for the future of the product.
• Experience in establishing HCD processes and procedures within a project space.
• Strong collaboration skills in working with Business and Engineering counterparts.
• Experience with Human Centered Design (HCD) specifically in designing digitally focused products and services.
• 5 or more years of experience in working with Designers, Researchers and Analysts in planning and executing research activities and delivering design solutions.
• Deep understanding of diversity, equity, and inclusivity (DEI) and how it applies to the work.
• Experience in designing usable, accessible, and empowering B2B and B2C services and products.
• Experience building and working with design systems.

On a day-to-day basis you will:

• Meet with Product Owner, Researchers and Agency stakeholders to review scope and design goals for an upcoming iteration of product improvements.
• Guide your team in the planning, design, and facilitation of HCD activities to engage stakeholders in discovery, exploration, build and evaluation phases.
• Work alongside your HX team to guide and mentor them in their research and design efforts.
• Track priorities in the form of Jira tickets to ensure clarity, accountability, and alignment in the work you and your team is completing.
• Participate in weekly ceremonies to provide ongoing reporting of project status and health.
• Manage the logistics, deliverable timelines, and operational requirements of each project.
• Proactively review and understand existing product, environment, eco-system, information architecture, key user workflows.
• Review product analytics, customer service data and other sources to understand patterns, personas and key usage scenarios.
• Work with UI developers to build and manage design assets, style guides and design fidelity in the implemented application.
• Guide the build, review and testing of designs to guide product and service design decisions
• Help team and agency stakeholders by providing insightful documentation that is accessible to broader audiences.
• Review, critique, guide and mentor researchers, designers and other team members.
• Participate and guide your team to participate in sharing lessons learned, new concepts, methods in learning events like brownbag sessions, DEMO Days and external events like meetups, conferences, and webinars.

Additional requirements:

• Samples of work that can show your familiarity with both research and design are required to be considered for this opportunity, this can be in the form of a presentation, case studies, readouts, etc.
• Preference for those with experience around usability and building 508-compliant web applications.
• Must have been a resident of the United States for at least 3 years in the most recent 5 years to qualify for public trust clearance.

Public Trust ClearanceThis role requires the hired candidate to go through public clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is a must to be eligible to qualify for public trust clearance sponsorship. Benefits an