Customer Service Advisor

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

PGE Customer Service Advisor - Job Opportunity 

***Bilingual preferred  

Looking for a job that becomes a career? 

At PGE, you'll be a trusted energy advisor helping customers when they need it most. No scripts, no hard sales, no outbound call quotas - just meaningful customer support with opportunities to learn about renewable energy and efficiency while making a real difference. 

Position: Customer Service Advisor (*Trainee position) 

*This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric. 

Starting Wage: $24.25/hour (Additional pay for bilingual Spanish speakers) 

Location: Hybrid role (Tualatin office and work from home) 

Benefits: Medical, paid time off, 401(k) 

Start Date: May 18th, 2026 

What We're Looking For: 

Required Skills: 

• 2+ years customer service experience 

• High school diploma or GED 

• Strong multitasking abilities with attention to detail 

• Proficient data entry skills (minimum 20 WPM typing) 

• Excellent problem-solving abilities 

• Strong verbal and written communication skills 

• Ability to navigate multiple computer applications simultaneously 

• Microsoft Office proficiency 

• Calm and professional demeanor in stressful situations 

• Resilience, as you’ll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure. 

Work Environment: 

• Up to 8-weeks in-person training  

• After training: Monday- Friday shifts between 7am-7pm, Schedules are not static. You will be notified approximately 10 days ahead of time of your assigned shifts to allow for adequate planning. 

• Initial 30-60 days onsite after training has been completed before transitioning to hybrid model. 

• PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected to report for outage duty. These can be 12-hour shifts and can include weekends and holid