Assistant Director, Academic Support Services

Department

College Dean of Students in the College

About the Department

College Dean of Students in the College

Job Summary

Under the guidance of the Assistant Dean of Students/Associate Director of Curriculum and Assessment, the Assistant Director of Academic Support Services oversees initiatives related to identifying and meeting the academic support needs of students in the College. The Assistant Director of Academic Support Services plays an instrumental role in positioning CASSO as a trusted partner for students, faculty, and staff in the College, relaying timely and accurate information to the appropriate parties so they can succeed in their respective roles.

Responsibilities

• Oversees the planning, delivery, and assessment of course-specific tutoring services for general education coursework.
• Recruits, trains, and supervises highly qualified second-, third-, and fourth-year student employees in compliance with university policies.
• Designs and publishes quarterly tutoring schedules, ensuring appropriate staffing and resources to meet student demand.
• Tracks student engagement and responds effectively to feedback from students and tutors as it changes over time.
• Collaborates effectively with faculty and staff to support students in meeting course learning outcomes in a rigorous learning environment.
• Provides customized academic coaching to students on a variety of college level skills, both curriculum-specific and overarching.
• Facilitates small group and one-on-one sessions designed to meet students where they are in their development and assists them in progressing toward degree completion.
• Receives and provides referrals between campus partners, considering each student’s unique needs. Through this work, demonstrates an institutional commitment to forwarding a culture of growth mindset, addressing structural equity gaps in education, and implementing the tools necessary to embrace the spectrum of student learning differences present on campus.
• Supervises a limited number of staff focused on academic support services, as well as assist in the hiring, training, day-to-day support, and professional development of other CASSO staff.
• Represents the office on committees, at meetings, and during events as needed. Assist in the overall successful operations of the department.
• Designs, implements and maintains student academic and administrative policies. Translates specialized knowledge of academic functions to complicated advising matters. Has a deep understanding of the activities of Study Abroad/ International Programs and functions for the University's graduate and undergraduate programs.
• Acts as a main point of contact and recommends process improvements for other University Schools and Divisions' joint-degree programs.
• Has a deep understanding related to the development of programming for non-academic matters, such as health and wellness and curricular programming. Designs and produces material for the handbook and other academically-related publications.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Master's degree in a related field.

Experience:

• 5-7 years of experience in higher education, with emphasis on student-facing responsibilities and academic support.
• Supervising staff in an academic setting.

Technical Skills or Knowledge:

• Proficiency collecting and interpreting data on a frequent basis, while troubleshooting and recalibrating as needed to uphold data integrity.
• Self-starter disposition, with the capacity to navigate available resources and discern when to consult others.
• Proficiency utilizing a variety of office resources, such as Microsoft Office, Adobe, Box, Google Drive, and Workday.
• Working knowledge of a variety of technological platforms utilized in higher education, including, but not limited to, academic/student information systems and learning management systems.
• Thorough understanding of student confidentiality under FERPA guidelines and overall familiarity with risk assessment practices.

Preferred Competencies

• Successfully manage concurrent projects and meet competing deadlines.
• Excellent written and verbal communication s