CSfC End-User Administrator

<p><b><u>Type of Requisition:</u></b></p>Regular<p></p><p></p><p><u><b>Clearance Level Must Currently Possess:</b></u></p>Secret<p></p><p></p><p><u><span><span><span><span><span><b>Clearance Level Must Be Able to Obtain:</b></span></span></span></span></span></u></p>Secret<p></p><p></p><p><b><u>Public Trust/Other Required:</u></b></p>None<p></p><p></p><p><u><b>Job Family:</b></u></p>Systems Administration<p></p><p></p><p><b><u>Job Qualifications:</u></b></p><p><b>Skills:</b></p>End User Support, Hardware, Workstations<p><b>Certifications:</b></p>None<p><b>Experience:</b></p>3 + years of related experience<p><b>US Citizenship Required:</b></p>Yes<p></p><p></p><p><u><b>Job Description:</b></u></p><p><b><span>Duties/Responsibilities: </span></b>Provide comprehensive end-user support while managing and securing PC hardware and software in classified environments. Your primary responsibilities will include troubleshooting, tracking, and resolving technical issues for end-user devices, ensuring operational readiness and adherence to cybersecurity standards.</p><p></p><ul><li>Provide Tier I and Tier II support to troubleshoot and resolve hardware, software, and connectivity issues for end-user devices, including desktops, laptops, and other peripherals.</li><li>Develop and deploy standardized client images for desktops and laptops using tools such as Microsoft Deployment Toolkit (MDT) and SCCM Operating System Deployment (OSD).</li><li>Track, document, and manage support requests through an IT Service Management (ITSM) system, ensuring timely resolution and excellent customer service.</li><li>Collaborate with cross-functional teams to address and resolve escalated issues, coordinating with network, server, and storage teams as necessary.</li><li>Maintain a detailed inventory of end-user devices and ensure proper configuration, patching, and compliance with security policies.</li><li>Support secure access to classified networks and systems, ensuring compliance with NIST RMF and DoD cybersecurity standards.</li><li>Diagnose and troubleshoot connectivity issues for local and remote users, including issues related to Wi-Fi and other network configurations.</li><li>Provide training and technical assistance to end-users to improve system usage and operational efficiency.</li><li>Document troubleshooting procedures, create knowledge base articles, and contribute to standardization of end-user support practices.</li><li>Participate in incident, problem, and change management activities to minimize disruptions and maintain high availability of IT services.</li></ul><p></p><p><b><u>Minimum/General Experience</u></b><b>: </b><span>This position requires 3+ years specialized experience.</span>  </p><ul><li><p>Experience deploying and supporting operating system images and applications in secure or classified environments.</p></li><li><p>Strong analytical and problem-solving skills, with the ability to resolve issues efficiently and effectively.</p></li><li><p>Familiarity with DoD cybersecurity standards, including Commercial Solutions for Classified (CSfC) policies.</p></li></ul><p></p><p><b><u>Functional Responsibilities</u></b><b>:</b> Applies technical expertise to provide direct end-user support and manage client systems in classified environments. Diagnoses and resolves complex technical issues, ensures compliance with cybersecurity protocols, and maintains operational readiness of end-user devices. Works collaboratively with cross-functional teams to support secure and efficient IT operations.</p><p></p><p><b><u><span>Minimum Education</span></u></b><b>: </b>A Associate’s degree from an accredited college or university with a curriculum or major field of study which is closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering or a <span>mathematics-intensive</span> discipline.</p><p>Education and experience requirements may be substituted with:</p><p><span>1.     A</span> Master’s Degree (in subjects described above) and four years of relevant experience.</p><p><span>2.     No</span> degree and ten years of directly applicable experience.</p><p><span>3.     An</span> applicable certificate of training with two years undergraduate work can be considered equivalent to a Bachelor’s degree.</p><p></p><p><b><u>Certifications</u></b><b>:</b></p><ul><li><p>DoD 8140/8570.01M IAT Level II Certification</p></li><li><p>Certifications: Microsoft Certified Windows Server Hybrid Administrator Associate, MCSE Core Infrastructure, AZ-104, VMWare VCTA/VCP, VMWare VSphere</p></li></ul><p></p><p><b><u>Additional Requirements</u></b>: For Germany and positions, candidate must meet TESA requirements as follows: </p><p><br/>Germany:</p><ul><li><p>A Bachelor’s Degree and three (3) years of recent specialized experience; or</p></li><li><p>Associates Degree and seven (7) years of recent specialized experience; or</p></li><li><p>No degree and 11 years or recent specialized expe