Senior IT Specialist

About Us:
We’re a growing company with a dynamic environment and a small, hands-on IT team that supports a diverse and expanding workforce. With a footprint across California and beyond plus a focus on growth-both organic and through acquisitions-we're looking for a Senior IT Specialist who is as comfortable resetting a password as they are leading a systems implementation. If you’re someone who thrives in a varied role and values teamwork, problem-solving, and exceptional customer service, we want to meet you.

What You’ll Do:
As a Senior IT Specialist, you’ll play a critical role in keeping our technology infrastructure running smoothly, supporting employees at all technical levels, and leading initiatives to improve our IT environment. You’ll be involved in everything from basic support to high-level systems implementation and integration, with opportunities to grow as we grow.

Key Responsibilities:

• Provide Level 1 through Level 3 technical support for hardware, software, and network issues

• Support and maintain company systems including Google Workspace, JotForms, NetSuite, FieldPoint, and more

• Install, configure, and troubleshoot hardware including desktops, laptops, printers, and mobile devices

• Respond to support tickets in a timely and professional manner

• Lead or support implementation of new software and infrastructure projects

• Assist with acquisition integrations, including onboarding new team members, setting up infrastructure, and connecting systems

• Document processes and maintain system documentation

• Travel to company sites as needed (15 branches in 7 states)

• Monitor system performance and make recommendations for improvement

• Collaborate cross-functionally with operations, finance, field teams, and vendors

Additional Common Duties in This Role:

• User account and access management

• Data backup and recovery operations

• Security awareness training and support

• Patch management and software updates

• Asset tracking and IT inventory management

• Vendor coordination and license management

What We're Looking For:

Must-Haves:

• 5+ years of experience in IT support or systems administration, ideally in a multi-site environment

• Excellent communication skills-able to explain technical issues to non-technical users

• Strong customer service mindset and a “no task too small” attitude

• Self-motivated, adaptable, and eager to learn new systems and technologies

• Solid understanding of networking fundamentals, cloud-based systems, and enterprise software

• Experience supporting Google Workspace and familiarity with tools like JotForms, NetSuite, and FieldPoint (or willingness to learn quickly)

Nice-to-Haves:

• Experience with acquisition support and/or IT due diligence

• IT certifications (e.g., CompTIA, Google IT Support, Cisco, Microsoft)

• Familiarity with implementing a distributed network domain

• Familiarity with mobile device management (MDM) solutions

Before You Leap:

Some positions require travel and overnight stays. Travel expenses will be covered by Nwestco, LLC

All job offers are contingent upon successful completion of the following:

• Ability to pass pre-employment physical with extensive lifting (up to 75 lb), twisting, pulling, kneeling, and squatting.

• Ability to pass pre-employment drug-screening and background check. If the position is classified as safety-sensitive, it requires the applicant to pass a comprehensive drug test, including screening for marijuana, as a condition of employment.

• A valid driver's license with a clean driving record over the past 5 years required.

Why Join Nwestco?

When you join our ranks, you're not just getting a job; you're igniting a career with purpose. We're all about diversity, valuing our people, and a culture of relentless excellence. Here’s what’s in it for you:

• Competitive compensation that appreciates your experience and potential.

• A treasure chest of benefits: 401(k) (with matching!), medical, dental, vision, life insurance, disability coverage, generous PTO,