Seasonal Member Service Coordinator (H2B visa sponsorship eligible)

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Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at Discovery Land Company’s locations: Dune Deck Beach Club, at 379 Dune Road, Westhampton Beach, New York 11978 and The Hills at 65 Lewis Rd, East Quogue, New York 11942.

Dune Deck Beach Club is seeking SEASONAL full- Member Services Coordinator to join the Member Services Department for the Summer 2025 season. Employment dates are: April 20, 2025 – September 30, 2025. H-2B visa sponsorship is available for in-country extensions.

The Member Services Department is the central communication hub between members, guests and all other club departments. The Member Services Coordinator is the initial point-of-contact for members throughout three areas of the beach club – front desk, spa/fitness and retail. The main objective of the Member Services Coordinator is to create a warm and welcoming atmosphere for members, guests, and prospects prior to, during and after their visit to the club Club. He/She/They possess a genuinely hospitable spirit and works diligently to anticipate a member’s needs. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Meet members/guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Communicate closely with residential services and housekeeping team regarding room requests, arrivals, changes and departures.
• Manage hotel reservation requests within the club lodging software.
• Facilitate updates to the mobile app, including creating events, managing sign-ups and regularly responding to member inquiries via the chat feature
• Coordinate and oversee Well-Being vendors and pop-up programs as needed.
• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
• Answer incoming Club phones and transfer where needed.
• Receive Spa Service requests, book appointments, and coordinate with therapists accordingly.
• Greet and direct guest to gym and/or treatment rooms.
• Assist with maintenance of Fitness area as needed by Fitness Manager.
• If scheduled for retail, coordinators are responsible for opening, operating and closing the boutique.
• Restock inventory, maintain cleanliness and organization standards throughout the shop, assist customers with try-ons and special orders.
• Facilitate retail trunk shows and pop-ups as requested by Director of Member Services.
• Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.
• Create and update written communication and visual guides including calendars, newsletters, event flyers, app push notifications and more.
• Assist with planning, promoting and executing Club events.
• Help coordinate arrival, set up and departure of any live entertainment and/or vendors.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• H2B Visa Sponsorship: Seeking in-country extension candidates that are actively working in the US on an active H-2B visa and looking to extend their visa for the upcoming season. 
• At least 6 months of prior guest service experience in a high-volume environment at a restaurant, resort or private club.
• Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.
• Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
• Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Daily travel to worksite within the area of intended employment. The employer provides transportation to and from all workstations.