M&D Customer Solutions Analyst Intern - OVIP

This job code is utilized for the majority of our temporary hires.  The individual is performing hourly job duties as defined under the Fair Labor Standards Act.

US Veteran transitioning from active service or active-duty Military Spouse new to corporate experience preferred

Veterans and Military Spouses belong at Oracle

This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans bring to our workforce and empowers you to use them to transform the world for the better. Get a head start on your civilian career today.

About the Oracle Veteran Internship Program (OVIP): 

Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active-duty Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid internship program is specifically designed to aid military veterans, transitioning servicemembers and active-duty military spouses new to the corporate sector in their transition to a career in the private or public sector. 

Veterans and Military Spouses accepted into our program will work closely with corporate leadership, military veteran coaches and HR professionals to help prepare for a successful transition. Interns will engage in on-the-job training and professional development in fields such as information technology, technical/systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available). 

US Veteran transitioning from active service or Military Spouse new to corporate experience preferred

Department Description:

The Customer Service team provides unique services and support to internal organizations and customers worldwide.  Supported online venues include Oracle Store, Oracle Software Delivery Cloud, License Key Provisioning and internal distribution of Employee Laptops. 

Brief Posting Description:

Customer Service analysts deliver service and support that represents the highest level of customer service and quality.  To do this, the analyst will:

• Provide world class customer service for Oracle’s online venues using phone, email, chat, and co-browse.
• Use Oracle applications to research customer inquiries and determine customer entitlement to products and services.
• Provision license keys and passwords that activate or enable access to Oracle products.
• Work cross functionally with company stake holders to develop procedures in support of evolving business needs.
• Create and maintain process documentation and publish to content management systems.
• Analyze trends and process performance through data collection and metrics.
• Identify, evaluate, and report issues to management that impact the quality of outputs.
• Manage customer feedback through department’s ISO-certified quality management system and contribute to continuous improvement initiatives

Preferences:

BA/BS college degree

Technical aptitude; learns new technology quickly

Proficient in English (writing and verbal)--multiple language skills a plus

1-2 years work experience--may include internship(s)

Proficient in Excel, Powerpoint (HTML is a plus)

Skills Preferred:

• Personal Drive - demonstrate a sense of urgency, motivation, and tenacity in achieving objectives.
• Customer-Oriented - interprets and matches the customer's business needs to the capabilities of Oracle; balances customer needs with Oracle policy.
• Communicates Effectively - conveys knowledge and credibility with effective structuring of ideas, opinions, and information, in writing and speaking.
• Results Oriented - personally does what is needed to complete the work; learns new concepts and technology quickly; demonstrates persistence in the face of setbacks; delivers high quality results on time.
• Problem Solving - demonstrates resourcefulness by exploring a range of alternatives and options to resolve problems; quickly recognizes new problems and develops solutions within appropriate time scales.
• Decision Making - makes balanced and timely decisions with incomplete information; evaluates a number of different options and demonstrates the capacity to anticipate problems.
• Planning and Organization - plans, coordinates, and monitors multiple activities while optimizing the use of resources to achieve a goal.
• Adapts to Change - responds to change by demonstrating flexibility and working effectively in ambiguous situations.
• Work with International Team