Principle Specialist - Customer Engagement & Experience

Date Posted:

2025-10-24

Country:

United States of America

Location:

AL200: 401 Jan Davis Drive Huntsville 401 Jan Davis Drive , Huntsville, AL, 35806 USA

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance:

DoD Clearance: Secret

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

The Raytheon Customer Engagement & Experience team is hiring a Principal Specialist who will serve as a driving force behind high-visibility customer engagements — from executive-level visits to practical, mission-focused site tours. The Specialist will shape agendas, manage logistics, and ensure leaders and customers experience professional, well-coordinated interactions. The Specialist will capture insights and outcomes in our CRM system (Microsoft Dynamics ERPM and SharePoint) to measure impact and support continuous improvement.

This is a fast-paced, dynamic role where priorities shift quickly, and deadlines often evolve. Success requires strong organizational skills, adaptability, and the ability to manage multiple competing tasks at once. The ideal candidate will be proactive, resourceful, and resilient — someone who thrives in a high-tempo environment.

What You Will Do

• Manage agenda changes based on evolving customer interests or executive availability
• Manage schedule adjustments when travel plans, site access, or security requirements shift
• Manage competing requests from multiple leaders requiring careful prioritization
• On-the-spot problem solving to adapt tours, presentations, or events as circumstances change
• Work across multiple business units and functions, balancing long-range planning with real-time adjustments
• Less than 5% travel
• Work Location: AL - Huntsville

Qualifications You Must Have

• University Degree and 5+ years of experience in customer engagement involving direct interaction with senior leaders or an Advanced Degree and 3+ years of experience
• Experience in one or more of the following areas: Business Development, Sales Operations, Supply Chain, Operations or Program Management
• Experience managing projects and initiating actions independently
• Experience utilizing data and customer feedback to refine engagement strategies and implement improvements that enhance the overall customer experience

Qualifications We Prefer

• Excellent communication skills — written, verbal, and presentation — with the ability to influence at all organizational levels
• Strong project management and organizational skills; comfortable with ambiguity, able to manage shifting priorities, evolving deadlines, and multiple parallel tasks
• Demonstrated ability to build trust and develop effective relationships with internal teams and external stakeholders
• High proficiency with Microsoft Office Suite, SharePoint, and Microsoft Dynamics (ERPM)

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
• Relocation assistance not available

Learn More & Apply Now!

• Please consider the following role type definition as you apply for this role - Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

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As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key sk