Production Services Representative

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity, and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests, and the communities in which we live. We strive to foster a diverse, equitable, and inclusive culture where our employees feel supported, embraced, and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Have you always wanted to support on-set production? Our Backlot Operations team is the best in the business! Our Production Services Representatives are responsible for liaising with all the productions that film on our stages or lot and handle a wide variety of requests to make sure TV shows, films, and commercials have all the support they need to make great content at NBCUniversal. You will be assigned to productions to ensure efficiency, solve problems and assist with any specific needs for those productions filming on the studio property. You will work with multiple departments across all studio facilities.

What You’ll Do:

•  Work with local leadership, Rental Agents, and other departments to ensure customer satisfaction
• Work as the primary liaison between on-lot productions and the studio
• Scout studio facility with customer for stage/backlot
•  Generate on lot work orders for all studio departments
• Ensure all studio facilities are ready for client arrival and maintained during production
• Be a consistent presence on set throughout the production on both stages and backlot
• Arrange for Universal personnel and maintain contact with them throughout the production
• Prepare studio call sheets, hotlock lists, drive on passes and neighbor notifications as required
• Arrange parking for crew and production vehicles
• Ensure all studio safety, Los Angeles County, and Los Angeles County Fire Department regulations are observed by production (fire exits, fire lanes, hazardous waste disposal, special effects properly approved, etc.)
• Work to develop and maintain internal and external production relationships
• Review posted charges and initiate customer billing, in addition to helping identify and resolve invoice discrepancies
• Dedicated to achieving studio budget goals

Qualifications

Let’s Talk About You…

• Executer – You get things done! Using strong business acumen, inciteful analytical skills, and superior process/project management skills, you manage through competing priorities within a matrixed environment
• Communicates with ease – You have a way with words, both written and verbal. You can build relationships across both broad internal functional departments and various external stakeholders
• Self-starter – You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done
• Customer Service Champion – No request is too big or too small, you put customers and our people first
• High standards – You understand that importance of what providing the best customer experience looks like and strive for such quality in all aspects of the production
• Impeccable attention to detail – You bring customer requests to life by organizing the team’s daily work plans and scheduling commitments. The studio operations team will excel with your keen attention to work due dates and schedule commitments

What You Must Have:

• BA/BS degree in a related area, or equivalent working experience
• 2+ years of production or production related experience
• Must be willing to work a flexible schedule, as needed

What Would Make You a Stand-out:

• Experience working in a fast-paced, frenetic production environment
• Customer service experience
• Experience with stage booking systems
• Strong pr