Sr. Manager, Learning & Quality Operations, Enrollment

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

THE ROLE

Thyme Care's Enrollment team introduces new members to our model and enrolls them in our cancer care program. While members are already eligible through their insurance, speaking with our team is often the first time they learn the program exists and is available to them. Our team educates them about the many ways we can support them and their caregivers — across both clinical and non-clinical needs — and collects the necessary information to schedule their initial touchpoint with their dedicated care team.

As Sr. Manager of Learning & Quality Operations, you'll lead the team that equips our Enrollment Specialists with the knowledge and expertise to support new members and enroll them into our program. As Thyme Care continues to grow, the ability to enroll members quickly and effectively will remain a key differentiator in the market — giving this role a unique opportunity to drive organizational impact at scale. The Enrollment Specialist role is at the heart of the enrollment operation and requires a rare blend of sales acumen and a warm, compassionate listening ear. The Learning & Quality Ops team is responsible for helping Enrollment Specialists meet our high standards.

We're looking for a senior operator and people leader to take our Learning & Quality organization to the next level as Thyme Care continues its rapid growth. You'll have the opportunity to redesign how we onboard, coach, and develop our team while modernizing our quality program through AI, automation, and new technologies. You'll inherit a strong foundation and build the next generation of learning and quality programs that improve performance, accelerate new hire readiness, and create a more scalable organization.

This role reports to the Head of Enrollment Strategy and is directly responsible for leading the Enrollment team's Learning & Quality function — 10 team members across Quality Assurance and Education & Enablement — supporting a broader Enrollment organization of approximately 150 Enrollment Specialists.

This role has an enormous impact on the success of our Enrollment organization — improving the quality of every member conversation and helping more people enroll in Thyme Care's life-changing services.

WHAT YOU’LL DO

Strategic Planning & Operations

• Own the Learning & Quality operating cadence. Lead our planning process each cycle, translating org priorities into clear goals and metrics, and keeping leadership informed on progress, risks, and decisions needed.

• Lead and develop the team. Manage and grow a team of 10, including QA and Education & Enablement SMEs, building a strong bench that can execute at a high level as the org scales.

• Close the loop between quality and training. Build the process that ensures issues surfaced through quality review are captured, routed to the right owners, and converted into training priorities.

Education & Enablement

• Modernize onboarding. Redesign the Enrollment onboarding curriculum to boost engagement and cut time-to-proficiency, blending instructor-led training with scalable, self-paced learning through our LMS.

• Own the knowledge base. Maintain the Enrollment Specialist knowledge base and handbook as a single source of truth that's current, accurate, and easy to use.<