Senior Endpoint Management Engineer

<h3>Company Description</h3><p>At Version 1 we pledge "to prove IT can make a real difference to our customers’ businesses". We work hard to ensure we understand what our customers’ need from their technology solutions, and then we deliver.</p><p>We are an award-winning digital transformation and IT services company, we provide world class customer service; we think big, and we hire great people. Version 1 are more than just another IT services company - we are implementing and supporting transformative technology solutions, for our customers’, with our key partners Microsoft, AWS, and Oracle.</p><p>We are externally recognized for our achievements through numerous peer and industry awards, and accreditations including:</p><ul><li>No 1 Best place to work in Ireland #GPTW2023!!</li><li>6th Best Large Workplace in the UK</li><li>10th place in Glassdoor Top 50 UK companies</li><li>UK &amp; Ireland’s premier Oracle, Microsoft &amp; AWS partner</li></ul><p>We do this while maintaining our focus with core values of <strong><em>Honesty and Integrity</em></strong>, <strong><em>Personal Commitment</em></strong>, <strong><em>No Ego,</em></strong> <strong><em>Customer First</em></strong>, <strong><em>Excellence</em></strong> and <strong><em>Drive</em></strong>.</p><p>With industry leading customer satisfaction scores for our services that include:</p><ul><li>Experts in Digital Transformation through Cloud Services.</li><li>The market top company in Oracle ERP/HCM/EPM Cloud Applications in UK&amp;I.</li><li>Unparalleled Advisory, Implementation and (ASPIRE) Managed Support Services.</li><li>3000+ consultants (Across UK, Ireland, Spain, India).</li><li>With 2022 revenues of €255m/ £220m, working and innovating with a “blue chip” customer base (in UK, Ireland, and US).</li></ul><h3>Job Description</h3><p>This role is for a dynamic and enthusiastic <em>Senior Endpoint Management Engineer</em> who enjoys working in a fast-paced, multidiscipline team. The successful candidate will be a solid team player, have the ability to lead others technically and have an excellent attitude for <em>configuration management</em>.</p><p>We have a hybrid or fully remote role open. The mission of this team is to prove that IT can deliver tangible benefits to Version 1’s business.  This will be achieved through excellence in information technology solutions and services that support, enable, and protect all business systems. </p><p>This role is primarily about providing Enterprise Endpoint Management of the desk-side estate for Apple and Windows-based endpoints. Acting as the primary Senior Technical Escalation point and Technical Delivery Lead for Endpoint Systems Administration and Configuration Management. As well as focusing on continuous improvement initiatives for the existing infrastructure. There will also be a substantial element of project work associated with this role, where the successful candidate can gain significant experience in new and existing technologies.</p><p>As an internally facing department tasked with the support of more than 3000 people, there is plenty of room for the right individual to learn, develop and lead others. Work here is varied and exciting.</p><h3>Qualifications</h3><p>Experience:</p><ul><li>Have excellent <em>troubleshooting </em>skills coupled with excellent <em>customer service</em> skills</li><li>Have strong interpersonal and communication (verbal and written) skills</li><li>Have experience in writing technical processes and procedures</li><li>Familiarity with <em>Windows and Mac OS</em> desktop support tasks and deployment methods</li><li>Managing the workstation lifecycle, from sourcing to deployment, ongoing maintenance as well as retirement &amp; disposal</li></ul><p>Requirements:</p><ul><li>Strong<em> experience in systems administration</em></li><li>Strong knowledge of Windows OS</li><li>Experience administering tools like SCCM or Intune for Windows Endpoint Management OR Jamf for Apple-based Endpoint Management</li><li>Experience in designing &amp; developing scripts using languages like but not limited to <em>bash, Python, or PowerShell</em></li><li>Experience with <em>ticketing tools</em> like ServiceNow</li><li>Knowledge and understanding of ITIL Framework</li><li>Certifications such as Jamf Pro 200 are desirable but not mandatory</li></ul><p>Desirable Skills: </p><ul><li>Previous experience with macOS OR Windows</li><li><em>Beyond Trust, (Formerly Avecto) Privilege Guard expertise is highly desirable.</em></li><li>Strong process-oriented experience in terms of implementation and completion</li><li>Previous experience aligning configurations with security frameworks</li><li>Strong ability to collaborate with the Information Security Team</li><li>Experience in ITIL oriented environment</li><li>Ability to work well in a cross-team environment</li></ul><h3>Additional Information</h3><p>Before you apply, here are some of the benefits we offer:</p><ul><li>Quarterly Profit Share</li><li>Privat