Solutions Enablement Senior Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As an integral member of ServiceNow’s Global Enablement team, the Solutions Enablement Senior Manager is responsible for empowering and aligning our field organizations with the product and solution enablement needed to effectively cultivate and drive sales opportunities. Successful candidates will understand solution-selling, along with the ability to drive content development, deployment and learning experiences. 

This role requires cross-organization collaboration and partnership with key stakeholders in Product, Marketing, Sales, Customer Success, and Sales Leadership, as well as across the various Enablement Teams within ServiceNow. This role is responsible for the design and delivery of the solutions learning experience for various ServiceNow selling roles. 

 Responsibilities include but are not limited to:  

• Execute on our product and solution learning strategy, framework, methodologies, and supporting processes across various customer-facing roles in the company 
• Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, etc.), and work with the Instructional Design team to develop the enablement, the communications team to develop and execute a communications plan; manage key stakeholders throughout the process, including regional Enablement Leads; deliver the enablement (at times pre-recorded, other times live facilitation); and more  
• Partner with product marketing and product management to align enablement and sales assets to stages in the sales cycle and customer buying process  
• Partner with Enablement’s Role Excellence team to develop and deliver role-specific solution learning plans that meet the needs of the business and goals of each of product line owner 
• Partner with Sales Onboarding team to identify and fill product and solution enablement needs for new hires  
• Continual optimization of solutions enablement programs as needed by aligning with company and business unit priorities 
• Develop and execute on learner adoption and engagement programs such as contests, leaderboards, badging and gamification  
• Drive adoption of enablement tools and systems 

Qualifications

To be successful in this role, you should have: 

• 6 or more years of related experience in sales, sales enablement, product enablement, and/or product marketing 
• Experience with solution selling 
• A strong understanding of product marketing and product development teams with the ability to translate into field-ready assets and enablement 
• Experience creating and/or delivering product and solution enablement to sellers 
• Knowledge of sales enablement methodologies, enablement tools and technologies, and learning best practices 
• An ability to listen and diagnose enablement issues to effectively recommend solutions  
• An ability to collaborate across the Enablement organization and with stakeholders to continue to refine and evolve existing approaches 
• An ability to be proactive, self-motivated and self-directing; able to drive deliverables and results which involves people who do not report to you while maintaining positive rel