Customer Service, Administrator

Description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. 

HALO is looking for an Administrative Support person is part of the Customer Service team, who manages Will Call area, billing, orders, and ensuring all daily sales orders have been processed in a timely manner. The Administrative Support person is responsible for various customer service tasks as needed and will provide support for the entire customer service team.

*** Must be able to work 5 days a week In-office ***Location: 1943 Lundy Avenue, San Jose, CA 95131*** Hours are 7:30am - 4:30pm PT ***

Responsibilities

• Fulfill various aspects of data entry, including, but not limited to, order entry, capturing payment information, marking orders as shipped, and entering data on spreadsheets as needed. 
• Print (import) customer orders and packing slips.
• Assist the Customer Service team with timely and courteous resolution of customer complaints. 
• Support the Will Call function including outgoing Will Call email notifications and assist customers with Will Call order pick up.
• Assist the customer service team with placing orders, refunds, returns or exchanges and capture billing payments for orders. 
• Check orders for fraud using appropriate methods for specific programs.
• Research and resolve discrepancies with inventory quantities.
• Responsible for running end of day sales order report and emailing to the team.
• Runs a daily report of UPS and FedEx Exceptions and emails customers if they are the hold-up (address issues, documentation, payment of fees, etc.)
• Continually follow up and complete any unforeseen delays in specific customer orders.
• Complete additional tasks as designated by supervisor.

Requirements

• High school diploma or GED required.
• 1+ years administrative AND/OR customer service experience
• Strong attention to detail and efficient organizational skills
• Experience with basic computer use, including Office, and ability to learn company specific systems
• Effective, professional written and oral communication skills; including email and telephone etiquette
• Ability to work on variety of tasks simultaneously on daily basis using effective time management to meet deadlines
• Desire to learn and asking questions along with ability to retain new information for future use
• Initiative to combine knowledge, common sense and creative problem solving skills to resolve issues independently
• Flexibility to work concurrently as an individual and part of a team environment, providing support to others as needed
• Portray confidence and be open to compromise
• Ability to be open to, accept and learn from constructive feedback
• Maintain composure and react calmly and professionally in all situations
• Display a positive, company supporting, partnership attitude without sense of self-importance

PHYSICAL REQUIREMENTS:

• Flexibility to work overtime when required and on short notice
• Using computer for majority of the work day
• Dexterity to successfully operate office machines
• Ability to maneuver around the office when necessary
• Ability to work in a fast paced, deadline-driven, consistently busy environment
• Concentration and willingness to remain at assigned work station for long periods of time
• Ability to block-out/avoid distractions and noises to work effectively in a cubicle environment

Compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to HALO at the time of the posting and does not include any potential benefits, however, such information will be provided separately when appropriate. The estimated hourly range for this position is between $19.00 - $21.00 USD.  

 

More about HALO

At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.