Shipping Coordinator/CSR

RESPECT to people, COURAGE to be pioneers and raise the bar, and always demonstrating INTEGRITY and authenticity. Do these core values align with yours? If so, Lhoist North America may be the place for you! We are a company that believes our people make it happen and rewards talent by offering opportunities to further develop your knowledge and interests. Within our organization, we offer safety first environments, collaboration across teams, diverse and inclusive workspaces all while challenging each other to grow.

RESPONSIBILITIES & EXPECTATIONS:

 Scheduling

• Schedule shipments of quicklime, hydrate, slurry and stone via all means of transportation (i.e., truck, rail, barge)
• Daily entry and reconciliation of outbound delivery documents to SAP shipping system.
• Process inter and intra-company material supply shipments via all means of transportation (i.e., truck, rail, barge)
• Provide the site leadership the daily truck, rail and barge shipping schedule (per the customer’s orders) to allow for the necessary management of the bin levels to ensure that the lime material balance can meet customer needs. Facilitate all bills of ladings for barges and railcars and truck tickets through JWS and balance with SAP daily.
• Promptly communicate to all plant management any significant adjustments required to the plan.
• Review the plan as regularly as necessary. Update and communicate accordingly.
• Loading & Shipping schedules should include all products delivered by the plant (incl. stone, sorbacal sp, sorbacal sps, LKD and all hi-cal products.
• Monitor the daily reporting of shipments and weekly forecast – need to coordinate with shipping team leader(s), and production.
• Monitor the daily reporting and processing as efficiently as possible all weights/deliveries from all POD customers.

Customer Service

• Interact effectively with customers, transportation vendors, and sales.
• Balance customer demands / needs for daily deliveries against available inventories.
• Handle customer requests and contract compliance i.e., certificates of compliance, volume reports, inventory monitoring, quality results, proof of delivery requests.
• Manage POD issues for various customers, balance between customer and Lhoist
• Participate in on call rotation. Handle all customer calls, emails, and requests during this time. Pass down any pending requests to next shift.
• You will need to develop a detailed understanding of customer’s needs as well as the current assigned locations capabilities
• You will be expected to come up with ideas and proposal to improve our capabilities
• Interact with internal and external customers as well as transportation contractors for truck, rail and barge
• Be involved in total quality process and continuous improvement of customer confidence by knowing the customer’s demands for sizing, quality, and quantity in relationship to inventory
• Work with Shipping Coordinators Central Dispatching Team at O’Neal, Alabama as necessary regarding any Customer or Carrier issues

Problem Solving

• Work with Logistics department to resolve freight issues related to material returns/diversions
• Interact with company terminals regarding sizing, tonnage, additions and deletions of material shipments

  Reporting and Accounting Tasks

• Process debits / credits for material returns in SAP.
• Management of cash sales process at plants and terminals.
• Calculate daily inventory and shipping reports
• Complete daily audit trail reporting to ensure an accurate record of control numbers and shipped material
• Manage the certificates of compliance (in conjunction with the quality department) and ensure customers receive necessary analysis reports
• Prepare all Returns or Credits after review for process with Sales, Supply Chain and Sales Admin for trucks, rail, & barges.
• Month end closing duties.

 Perform other duties as assigned.

ATTRIBUTES:

•  Must be able to effectively communicate with customers and company personnel to ensure accurate and timely shipments
• Knowledgeable in business process flow – order to cash process.
• Know customer demands for sizing, quality and quantity in relationship to current inventory
• Rigorous in the use of available systems & tools and highly organized person.
• Forward Thinker with the ability to identify and anticipate issues ahead of time and to pro-actively resolve those.
• Stress resistant and resilient, with a demonstrated ability to adjust to multiple changes
• Capable of dealing with constantly changing priorities
• Attention to detail, accuracy,