Jobs and Careers

Customer Service Rep

Naperville, United Statesfull_timeVerifiedPosted 28 Jul 2026

💰 $52,000/yr($40,000/yr – $52,000/yr)

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description

This Shipper Account Representative is the primary contact for their shippers and carriers and is responsible for maintaining, strengthening, and building the portfolio by proactively handling day-to-day operations.

Position Highlights

Establishes and maintains great working relationships with assigned business accounts, serving as the carrier contact
Focuses on operational quality, problem resolution, systemic improvement, productivity, and customer response/satisfaction
Troubleshoots issues, analyzes root cause, suggests and implements solutions
Conducts scheduled conference calls when needed with clients and carriers to review invoice financial statuses and status of any current projects
Monitors daily deliverables
Documents all issues/projects and follows through to timely, accurate resolution
Completes special projects and process improvements for specific shipper in portfolio
Accomplishes multiple projects simultaneously
Advances account efficiency through process/exception analysis and implementation of improvements
Gains in-depth product knowledge on customer-facing proprietary software/technology and trains external customers on processes, tools, and applications
Understands functionality of all departments and interfaces with them for systems/application support

Basic Qualifications
- High school diploma or equivalent
- Typically four to five years of relevant experience

Preferred Skills and Experience

Strong verbal, written, interpersonal, and communication skills
Positive, proactive attitude mandatory
Ability and desire to thrive in a high-pressure environment
Initiative and strong work ethic, self-motivated, self-starter
Ability to tolerate stress in work environment
Detail oriented with strong planning, prioritization, and organizational skills
Ability to prioritize and multi-task
Strong software/technical support skills
Proficient in MS Office ( Excel, Access, Word & Power Point)
Understanding of logistics and/or freight payments

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: