Senior Analyst - Port Operations Support

About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Senior Analyst - Port Operations Support position will be responsible for continuously editing, analyzing, and reporting customers’ quality audit data and inspection data from the Glovis system to evaluate whether port operations are being carried out successfully in compliance with customer quality requirements. The role will also provide data to support management in establishing and making decisions on new quality procedures & policies. In addition, the successful candidate will manage the current port quality systems, including model mapping, editing and updating inspection sheets, and will maintain ongoing data related to internal damages occurring at the ports, reporting findings to management on a regular basis. The position will also involve visiting ports as needed to conduct labor time study, load line audit and capability audit to evaluate and report on port quality KPI.
Responsibilities
• Quality KPI Management & Reporting
◦ Daily Sea - Port FTTQ Report
◦ Analyze and report daily defect counts for vehicles inspected by the port, and send the KPI to the port
◦ Establishment of a database
◦ Manager customers' monthly quality audit data and quality information from the Glovis system to evaluate quality KPIs for each port
◦ Monthly Club Elite Quality KPI
◦ Evaluate customers' monthly quality KPI on a monthly basis and report the results to the Corporate Planning Team
◦ Dealer PDI Concerns Support
◦ Monitor dealer PDI concerns received from customers, work with the port to identify root causes and corrective actions, and report the results to the customer
• (G/HMA/KUS) Quality System Management
◦ Support proper operation of the inspection system by managing new model mapping in GPQMS, VIN decoding, and PMP/PIO mapping
◦ Inspection Sheets update
◦ Providing new PDI, PMP, and QC inspection sheets for customer's new models
◦ Weekly PMP Completion KPI
◦ Monitor weekly completion results and analyze to maintain customer requirement KPI
◦ Customer IQS Program support
◦ Manage customers' matrix and support applying them to the inspection system
◦ Daily Quality Alert
◦ Issue alert reports to customers and ports for repeatedly occurring inspection quality issues
◦ Internal Damage Management
◦ Actively monitor internal damage units to prevent excessive aging hold
• 3PL Process Support
◦ Manage Red Folder / AP & AR process after 3PL completion
• Preparing Daily Port Campaign Report
◦ Create and send Daily Port Campaign Report using SAP to support wholesale targets achievement planning
◦ Port Processor Environment Management
◦ Maintain quality-related personnel, training, and equipment data on an ongoing basis
◦ Labor Time Study
◦ Evaluate labor time related to inspection & installation and ensure it's reflected in the system
◦ G/H/KMA new PDI & PMP Port Bulletins
◦ Manage customer - issued Port Bulletins and distribute them to ports for implementation
◦ Port Load Line Audit
◦ Evaluate (KPI) and improve inspection procedures according to customer requirements
◦ Other duties as assigned
Compensation Range
$58,000 - $63,000 Per Year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at Hyundai GLOVIS America Inc.
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
*Benefits may vary by location. All benefits pursua