Patient Access Representative - PART TIME FSED

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

Patient Access Representative is responsible for the intake and patient registration process. Conducts accurate patient interviews, schedules appointment, enters correct patient demographics, verifies third party payers’ information, accurately posts charges when applicable, calculates the amounts due from the patient FPL’s at POS, and balances and deposits daily collections. Performing these duties accurately and efficiently is critical to optimizing the hospital revenue. Performs multi-task clinic duties to ensure efficiency in daily operations. Performs all duties in accordance with all regulatory guidelines and the Grady Health System's vision, mission, philosophy, policies and procedures, while focusing on Excellence Customer Service.

LOCATION: Atlanta, GA
Shift : 11pm -7:30am - (Sat - Sun) Variable Weekends

RESPONSIBILITIES:

• Accurately identifies patients during the check-in/arrival process, promoting patient safety and preventing duplicate patient record creation in the hospital's information systems.

• Calculates the amounts due from the patient and performs point-of-service payment collections.

• Ensures each patient has presented identification of Certificate of Identification and signs an Authorization of Treatment.

• Enters patient demographic information into the hospital's information system in line with department accuracy standards.

• Appropriately identifies, adds and verifies insurance information on patient accounts.

• Explains and obtains signatures for consents, other required documents and adheres to regulatory requirements and department-specific procedures.

• Accurately schedules patient appointments.

• Verifies patient financial responsibility including deductibles, co-insurance, and co-payments by reviewing the patient FPL's (Federal Poverty Level) status for self pay via insurance cards, and on-line software.

• Accurately performs the Filing Order functions in accordance with the birthday/gender rule and other third party payer requirements and any applicable comments within the Epic System.

• Conducts accurate patient Interviews.

• Verifies third party payer information and obtains authorizations/pre-certifications.

• Performs other duties as assigned.

Must be able to accurately types 30 - 35 WPM and possess knowledge of basic computer software,

QUALIFICATIONS:

1+ years of customer service

EDUCATION:

High School GED

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-b