Senior Employee Relations Specialist

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Position Summary
Seeking an experienced Sr Employee Relations Specialists  to provide expert, hands-on support for employee relations matters. This role is focused on the execution of core ER processes, primarily conducting investigations, managing cases, and providing expert counsel to managers and HR partners on established company policies and practices.
Scope of Work & Key Responsibilities

• Provide advice, counsel, and resolution to employees and managers on complex and sensitive employee matters, including policy interpretation, conflict resolution, performance management, and discipline.
• Lead and conduct formal investigations regarding claims of harassment, discrimination, retaliation, and other workplace concerns to reach a conclusion and present findings for proposed remediation.
• Maintain an organized case management system, run analytics, and produce metrics on case data.
• Act as an escalation point for highly complex matters, providing recommendations to mitigate risk.
• Partner with HR Business Partners and business leaders by providing subject matter expertise on ER matters.
• Deliver established training modules to managers and leaders to build capability in key areas of employee relations.
• Provide guidance to employees and leaders through the ADA Interactive process and partner with the benefits team on complex leave situations.
• Monitor and advise on performance management processes, from performance coaching to the development of performance improvement plans.
• Ensure that counsel and practices comply with relevant employment regulations.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Employee Relations, or a related field.
• A minimum of 3-5 years of direct experience in Employee Relations is required.
• Strong with excel and data analytics; operational
• Solid working knowledge of the principles and practices of employee relations.
• In-depth knowledge and application of federal, state, and local labor and employment laws.
• Proven experience working effectively in a contract or consulting capacity with the ability to manage a full caseload independently with minimal ramp-up time.
• Must be able to work under pressure and deal with complex issues while maintaining composure.
• Experience supporting global teams is desired but not required

Key Skills and Competencies

• Strong written and verbal communication skills
• Planning and organizational skills
• Attention to detail
• Sound judgment and decision-making skills

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$105,000—$150,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages,